Collections representative (hybrid)

This position will be hybrid, with in-office work from Tuesday to Thursday and remote work on Mondays and Fridays.

Our client operates multiple consumer lending brands, each with distinct offerings and customer criteria. They are looking for experienced collections representatives. Please see the details below :

About the role :

As a Debt Collections Representative, you'll become an expert in one of our client's brands, spending most of your day using an automatic dialer to make outbound calls and handle inbound ones. You'll also communicate with customers via email. Your main goal is to help bring their loan payments up to date. We take a softer collections approach-showing empathy and understanding-while keeping the focus on successfully collecting payments.

Responsibilities :

• Handle inbound and outbounds calls to customers regarding overdue payments
• Find solutions for customers who are past due on their account to get them back up to date
• Follow up with customers via email and answer any questions that they may have
• Maintain accurate, up-to-date information of customer interactions
• Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status
• Follow all collection laws and legal practice

Requirements :

Pay & Benefits :

Work hours :

Start Date :

Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including : medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.