Seasonal Customer Service Assistant

Job Description

We are seeking a friendly, reliable, and detail-oriented Customer Service Assistant to join our team. In this role, you will be the first point of contact for customers, providing timely and accurate assistance, resolving inquiries, and ensuring a high level of customer satisfaction.

Key Responsibilities :

• Respond to customer inquiries via phone, email, chat, or in person in a professional and courteous manner.
• Provide product / service information, troubleshoot issues, and assist in resolving complaints.
• Process orders, forms, applications, and requests accurately and efficiently.
• Maintain customer records by updating account information.
• Follow up with customers to ensure their issues are resolved.
• Collaborate with other departments to address customer needs and improve service delivery.
• Adhere to company policies, procedures, and standards.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements :