Field Service Technician

Position Title :

Senior Field Representative, Field Services Support Reports To : Corporate HR Specialist

Position Profile :

Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as a specialist on certain products. May also take on Team Lead / Coordinator responsibilities. Note : Requires one (1) Industry Certification.

Job Duties and Responsibilities :

• Technical Service
• Services and repairs a core set of highly complex office products
• Performs diagnostics, installations, removals, and retrofits
• Troubleshoots and repairs / replaces components on B&W, color, and multifunctional devices
• Demonstrates required digital competencies
• Completes assigned technical training
• Works independently with minimal supervision
• Achieves expected productivity levels
• Technical Leadership
• Provides 2nd level technical support to other technicians
• Conducts OJT and technical seminars for new / experienced technicians
• Serves as a professional role model and team influence
• Proactively seeks process improvements
• Territory Management
• Manages service territory, inventory, and customer accounts
• Supports sales partners with leads and upgrade opportunities
• Maintains accurate car stock and adheres to back-up plans
• Completes administrative tasks accurately and on time
• Assumes Field Technology Service Manager duties as needed
• Complies with all company policies
• Customer Support
• Handles complex customer service situations with professionalism
• Communicates unresolved technical issues
• Builds and maintains strong internal and external relationships
• Ensures high customer satisfaction through effective service delivery
• Performs other duties as assigned

Qualifications : (Education, Experience, Certifications)

Knowledge, Skills & Abilities :

Working Conditions & Physical Demands :

Physical Requirements :

About Ricoh : Mission and Vision

At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.

We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.