| Primary Responsibilities | Facility Management - Supervise daily operations of the 169,000+ sq. ft. Campus Recreation Center, including equipment inventory and check-out, facility set-ups, and weight/strength & conditioning areas.
- Direct all aspects of Bouldering Wall management, including administering risk waivers, enforcing staff safety protocols, maintaining bolts, holds, and mats, and scheduling annual structural inspections.
- Train staff on risk management procedures and lead Emergency Action Plan coordination, improving incident response and resolution times.
- Oversee daily activity schedules and coordinate with facility managers to ensure proper room setup for classes, programs, and special events.
- Provide on-site supervision during major events, supporting reservation groups with facility access, setup, and usage.
- Direct maintenance activities and lead preventative maintenance initiatives to ensure safe, functional facilities.
- Inspect activity spaces and equipment daily, enforce cleaning and laundry protocols, and implement facility safety standards.
- Resolve patron facility issues by delivering exceptional customer service and mediating conflicts, ensuring a positive user experience.
- Collect and analyze data on program operations, participation, and satisfaction to assess performance, identify trends, and implement service improvements.
Personnel Administration - Recruit, train, supervise, and evaluate a team of 70+ student employees, including Facility Attendants, Managers, and Bouldering Staff.
- Develop and manage student employee work schedules to ensure full coverage during open recreation hours and facility reservations.
- Maintain staffing levels across all operating hours, balancing operational needs with employee availability.
- Promote professional growth by providing training, mentorship, and opportunities for involvement in professional associations, research, and conferences.
Fiscal Management - Manage an annual student employee payroll budget exceeding $200,000, ensuring accurate and timely processing for 70+ employees in compliance with university and departmental guidelines.
- Record and monitor facility operations expenditures, maintaining detailed and accurate departmental financial logs.
- Track inventory of loose equipment, proactively order supplies, and research new purchases to maintain operational efficiency.
- Identify and pursue opportunities to generate additional departmental revenue.
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| Qualifications |
- Bachelor's degree in Recreation, Sport Management, Student Personnel, or a related field required.
- American Red Cross CPR/First Aid/AED certification preferred, or ability to obtain within the first six months of employment.
- Experience in recreation facility operations, special event management, and supervising student employees.
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