Customer Service Representative

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

Act as the initial point of contact for inquiries related to the NJ Family Care Program

Document enrollment requests, status changes, complaints, and grievances accurately

Maintain proficiency in NJ Family Care rules and provide accurate information based on program requirements

Required Qualifications

High School diploma or GED

Basic understanding of a call center environment and customer service roles

Ability to establish effective working relationships with diverse individuals

Background and drug screening required

Willingness to work full-time with flexible hours