Customer Service Representative / HNAS

Job Opportunity At Highmark Inc.

Job Summary : This position operates on the 2nd shift, from 1 : 30 pm to 10 pm EST. The role focuses on resolving customer inquiries, comments, and concerns through a seamless and positive customer experience.

Essential Responsibilities :

• Engages with customers confidently, performing full range of customer service duties.
• Strives to resolve customer concerns in a single interaction.
• Responds to diverse customers with equal confidence.
• Works independently, utilizing knowledge center, and answers customer inquiries.
• Routinely responds to customers with in-depth product knowledge.
• Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
• Resolves standard and non-routine customer inquiries with minimal escalation.
• Performs other duties as assigned or requested.

Education : High School Diploma / GED is required.

Experience : 1-3 years in customer service or call center environment is required.

Skills :

Language Requirement : None

Travel Requirement : 0% - 25%

Physical, Mental Demands and Working Conditions : Office-based, rarely travels, no physical work site required.

Disclaimer : The job description indicates the general nature and essential duties and responsibilities of work performed by employees within this job title.

Compliance Requirement : Employees must comply with ethical and legal standards, company policies, and data security guidelines.

Pay Range Minimum : $19.27

Pay Range Maximum : $26.88

Base pay is determined by various factors including qualifications, experience, expected contributions, internal peer equity, market, and business considerations. Highmark may apply geographic differentials based on comparative markets.