Technical Support Associate (US)

We're putting together a talented team to build the #1 training platform for Runners

We help everyday runners become outstanding by building an incredible app providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.

We’re growing extremely fast! In November 2023 we closed a $6.5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. In 2024 , we were selected by Apple as one of three global finalists for the 2024 iPhone App of the Year, reflecting the innovation and impact of what we’ve built & now in 2025 we have just been acquired by Strava! 🤯 🎉

Our ambition is huge : to become the go-to global leading training platform for millions of runners everywhere. We’re growing with purpose and looking for people who want to build something meaningful with lasting impact. With the recent acquisition by Strava accelerating our journey, now is a really magical time to join 🚀

The Team You’ll Join

In the Technical Support team at Runna, we handle the more technical questions and help troubleshoot app issues. Working closely with the Customer Experience team, we filter conversations so only the most complex problems reach the Tech Team. This frees up the Tech Team to spend less time on Intercom and more time improving the app by building new features and fixing bugs!

Requirements

What You’ll Be Doing :

You’ll be the first point of contact for Runna’s :

• You’ll help Runna’s who have questions or run into technical issues with the app. You’ll spend your day answering technical queries, helping users troubleshoot problems, and making sure they have a smooth and stress-free experience.
• This role doesn’t involve coding or debugging code, but you’ll still play a key part in resolving issues by guiding users and passing anything complex to the right team.

Providing Technical Support via Intercom :

Supporting Colleagues via Escalation Channels :

What You’ll Bring To The Team

This role is perfect for someone who thrives on problem-solving, is passionate about fitness, and takes pride in delivering exceptional user experiences. As a key member of our Technical Support team, you will be pivotal in ensuring customer satisfaction, resolving issues, and creating positive relationships with our community! The ideal candidate likes getting stuck into complicated problems and understanding how to solve them.

Key Attributes :

Customer-Focused Experience :

Organisational Skills :

Problem-Solving Mindset :

Software knowledge :

Passion for Fitness and Running :

Requirements

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Benefits

We're offering a salary of $62,000 per year, plus participation in Strava's long-term incentive (stock) programs. Overview of our benefits is below :

We’re also committed to continually evolving our benefits to support you as we grow. Here is a brief overview what we currently offer in the USA 🇺🇸

Our Interview Process

Our aim is to keep the interview process as straightforward and enjoyable as possible, and will consist of the following stages :

Please let us know if there’s anything we can do to better accommodate you throughout the interview process - this can be from scheduling interviews around childcare commitments to accessibility requirements. We want you to show your best self in the process, so please speak to your Talent Partner!

How to apply

Please apply through this link (this will take you to our Workable career hub). Please note, we are unable to accept any applications outside of Workable. I f you have any questions regarding the status of your application, please email careers@runna.com

Still have questions or want to know more? Check out ourCareers Page✨