The Crisis Intervention Specialist serves as the first point of contact for clients calling the crisis center. Obtaining experience in crisis intervention is vital for anyone looking to enter the fields of criminal justice, social services, etc. Personal experience working with victims of domestic violence and sexual assault crime presents a unique opportunity to build your resume. The Crisis Intervention Specialist will field incoming calls to crisis lines, complete the intake process for new clients, provide referrals, and connect victims to advocates. Crisis Intervention Specialists will also have the opportunity to shadow Victim Advocates assisting with protective order filing, safety planning, etc.
Primary Responsibilities :
- Gain Education in the Following Areas :
Domestic violence, sexual assault, stalking, child abuse, elder abuse, and strangulation
Helping those we serve to address important problems keeping them from getting safeVictim rights in civil and criminal justice systemsRequirements and process for filing a protective orderBecome familiar with resources to verify court information and offender status updates.Shadow Victim Advocate meetings including intakes, protective orders, and safety planning.Answering all incoming calls, including crisis calls, informational calls, follow-up contact calls, and calls for staff members.Completing crisis call assessment forms with callers to determine program eligibility and appropriateness.Following agency rules and protocols for admitting people to the center.Fostering an environment of respect with clients, callers, and staff.Supporting other staff as needed including :Providing the victims with empathy and support.
Providing the victims with resources and referrals for medical, legal, shelter / housing, employment, counseling / support groups assistance.Providing follow-ups.Skills :
Ability to stay calm and use appropriate judgment in responding to crisis and security situationsCritical thinking and evaluation skillsAbility to handle multiple tasksAttention to detail in record keeping, coordination, and documentationExcellent organizational skillsAbility to problem solve and make appropriate decisions in urgent situationsAwareness and adherence to confidentiality and boundariesExcellent communication skills (verbal and written)Punctuality and dependabilityProactiveRequired Qualifications :
Completed or in the process of obtaining a Bachelor’s degree in criminology, criminal justice, law, social work, or related field OR previous experience in working with victims of traumaWorking knowledge of Microsoft Suite including Word, PowerPoint, and ExcelExcellent typing skillsCommitment to a non-violent and cooperative work environmentCommitment to providing quality services to all clients regardless of race, sex, religion, age or national originAbility to pass a criminal background checkAbility to do online researchAdhere to BOHCC’s confidentiality policiesPreferred Qualifications :
Knowledge of community resourcesExperience with Case Management Software