Patient Safety Observer (Orlando)

Company Description

At PsynergyHealth, we are transforming the future of healthcare staffing through technology-driven solutions. Our innovative approaches span nearly every aspect of the healthcare continuum, ensuring seamless staffing support where its needed most. By leveraging burst-capacity services and tailored staffing solutions, PsynergyHealth is redefining how healthcare organizations manage and optimize their workforce. Our goal is to Right-Size workforces, enhance clinical outcomes, and drive operational efficiencies.

Job Summary :

This position is responsible for maintaining visual observation and verbally redirecting patient over digital 2-way audio / visual device that is in patient room. Responsibilities include verbally redirecting the patient from engaging in at-risk behaviors and summoning the nursing staff if the patient requires assistance.

Responsibilities :

Demonstrates understanding and proficiency of the use of the Andor Health Application.

Ensures excellent customer service to patients including excellent communication, treating them in a caring manner, being timely regarding treatment and being professional in their care.

Maintains visual observation of patients at all times.

Verbally redirects patient over digital 2-way audio / visual device that is in patient room.

Immediately requests the nursing staff if the patient requires assistance.

Demonstrates the knowledge and skill necessary to provide the appropriate care to patient population based on the patients individualized treatment plan as delegated by the RN.

Participates in hand-off of pertinent information / behavior about assigned patients upon completion of shift assignment.

Provides patients with explanations as necessary but does not counsel or provide medical opinions.

Demonstrates behaviors in line with Service Excellence : delivering outstanding and personalized service, anticipating the needs of customers, and addressing their concerns promptly and effectively.

Seeks help or advice as soon as possible when a patient appears to pose a threat to themselves or others.

Maintains patient integrity and follows organizations guidelines on Protected Health Information (PHI)

Participates in collaborative identification and reporting of patient safety issues.

Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs.

Communicates pertinent patient information to appropriate person(s). Accurately relays information regarding patient needs to patient care team in a timely manner.

Follows up with nurse throughout the shift regarding the status of all delegated tasks.

Documents appropriately and timely in system. All documentation is complete and accurate.

Maintains an environment of safety for patients, self and others and supports patient safety initiatives as demonstrated by following positive patient identification procedures, performing hand hygiene per policy.

Education Requirements (one or more of the following) :

Completed Bachelors or associates degree in Sciences

Active enrollment in a college level allied health care program

High school diploma or general education degree (GED) with at least 1 year of experience in a health care or mental health setting.

Licensure / Certification Requirements :

Basic Life Support (BLS) for Healthcare Providers certification required.

Certification as a Nursing Assistant preferred but not required.

Professional Experience Requirements :

One (1) year of Nurse Assistant experience is preferred.

5+ years of Customer Service support preferred.

Familiarity with basic medical terminology and human anatomy.

Knowledge / Skills / and Abilities Requirements :

Capable of continuous monitoring of up to 16 patients on one screen at one time and remaining alert at all times while on duty

Possession of critical thinking abilities, coupled with strong customer service skills and a customer-centric disposition.

Ability to communicate effectively with patients using a microphone and headset in a professional manner

Ability to communicate with hospital staff and respond quickly to patient behavioral changes

Ability to use discretion and courtesy when working with patients, visitors, and staff.

Basic computer operation skills

• Basic Microsoft windows experience
• Efficiency in multitasking
• Ability to prioritize simultaneous situations requiring interventions.

Andor Health Virtual Sitter training certificate (on the job qualification)

Job Details

Work Type : Part Time

Standard Hours Per Week : 12-36

Work Schedule : Variable, Days / Nights

Location of Job : Orlando, FL

Exempt From Overtime : No

This position is employed by Andor Health. This is not a State employed position. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Andor Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email Jorge Hidalgo, Jorge.Hidalgo@psynergy.health or Justin King, Justin.king@psynergy.health if you need reasonable accommodation to search and / or to apply for a career opportunity