Talent.com
Emerging Store Manager

Emerging Store Manager

WalgreensWestmont, IL, US
30+ days ago
Job type
  • Full-time
Job description

Emerging Store Manager

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
  • Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
  • Accountable for improving on overall customer service metrics.

Operations

  • Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening / closing / changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.
  • Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
  • Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
  • Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
  • Supervises front end and pharmacy inventory, completing resets / revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains / coaches team members to follow inventory standard operating procedures.
  • Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
  • Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
  • Ensures team members have a working knowledge of all computer and technology systems and software.
  • Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
  • Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
  • Completes special assignments and other tasks as assigned.

    • Full Store Operation Business Performance Management

  • Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
  • Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.
  • Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.

    • People & Performance Management

  • Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.
  • Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.
  • Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.
  • Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
  • Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.

    • Training & Personal Development

  • Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.
  • Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.
  • Obtains and maintains valid pharmacy technician license as required by state.

    • Communications

  • Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.
  • Assists Store Manager in planning and communicating the company and store strategy.

    • External Basic Qualifications

  • Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma / GED and two years of experience in a supervisory position (does not require experience with direct reports).
  • Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.
  • Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
  • Willingness to work flexible schedule including extended days, evenings, and weekend hours.
  • Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.
  • Ability to transfer to other Walgreens retail assets located within the same hiring Area.

    • Preferred Qualifications

  • Bachelor's Degree.
  • Internal candidates : Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.
  • External candidates : Business majors. Prior retail or food industry experience.

    • We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability / veterans.

    This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

    This role will remain open until filled.

    Employment Type : Full-time

    Job Function : Retail

    Campus Req? : No

    Store : 05275-WESTMONT IL

    District : 470-WESTMONT IL

    Common Location : 8 W 63RD ST,WESTMONT,IL,60559-02606-05275-S

    Full District Office Address : 1 E OGDEN AVE,WESTMONT,IL,60559

    Create a job alert for this search

    Emerging Store Manager • Westmont, IL, US

    Related jobs
    • Promoted
    Emerging Store Manager

    Emerging Store Manager

    WalgreensGlen Ellyn, IL, US
    Full-time
    Supervises customer service associates and designated hitters.Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.S...Show moreLast updated: 30+ days ago
    Store Manager

    Store Manager

    ROASTED REVELATIONS LLCRomeoville, Illinois, United States, 60446
    Full-time
    Established in 1998, Scooter's Coffee has distinguished itself as one of the.At Scooter's Coffee we live our core values of integrity, love, humility and. The Store Supervisor is responsible for dir...Show moreLast updated: 18 days ago
    • Promoted
    Bilingual Store Manager Trainee

    Bilingual Store Manager Trainee

    Colliflower IncGeneva, IL, US
    Full-time
    Colliflower Inc / Randall Pressure Systems, a leading Parker Hannifin distributor of hoses and fittings is seeking a motivated and Bilingual (Spanish & English) .Since 1951, we've been c...Show moreLast updated: 5 days ago
    • Promoted
    General Manager – Store Operations

    General Manager – Store Operations

    Zaxby'sPlainfield, IL, US
    Full-time +1
    To our guests, Zaxbys is more than just a place to eat its a place to have fun, spend some time with friends and experience great food. To our team members, Zaxby's is a family.Looking for a great ...Show moreLast updated: 2 days ago
    • Promoted
    Aftermarket Director - Battery Solutions

    Aftermarket Director - Battery Solutions

    GotionManteno, IL, US
    Full-time
    Aftermarket Director - Battery Solutions.Silicon Valley, CA, currently building a Manufacturing facility in Manteno, IL and has R&D centers in Ohio, China, Japan and Europe.We innovate in the next ...Show moreLast updated: 26 days ago
    • Promoted
    Emerging Store Manager

    Emerging Store Manager

    Chicago StaffingChicago, IL, US
    Full-time
    Supervises customer service associates and designated hitters.Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.S...Show moreLast updated: 17 days ago
    • Promoted
    Digital Solutions Sales Manager

    Digital Solutions Sales Manager

    Doka USAChannahon, IL, United States
    Full-time
    Doka USA is proud to be Certified™ by Great Place to Work®!.We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading compan...Show moreLast updated: 9 days ago
    • Promoted
    Store Manger, Norridge Plaza

    Store Manger, Norridge Plaza

    KnitWell GroupChicago, IL, US
    Full-time
    Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did.Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing.Our inclusive...Show moreLast updated: 1 day ago
    • Promoted
    Emerging Store Manager

    Emerging Store Manager

    Illinois StaffingChicago, IL, US
    Full-time
    Supervises customer service associates and designated hitters.Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.S...Show moreLast updated: 26 days ago
    • Promoted
    General Manager – Sales & Profitability

    General Manager – Sales & Profitability

    Zaxby'sPlainfield, IL, US
    Full-time
    To our guests, Zaxbys is more than just a place to eat its a place to have fun, spend some time with friends and experience great food. To manage a Zaxby's unit toward the attainment of agreed upon...Show moreLast updated: 2 days ago
    • Promoted
    Banking Center Manager

    Banking Center Manager

    Midland States BankBourbonnais, IL, United States
    Full-time
    At Midland, we’re proud to be a little different.You can see it in our bright orange signs-but there’s more to it than that. With our heartfelt and personalized approach, we’re focused on meeting ev...Show moreLast updated: 1 day ago
    • Promoted
    Grocery Manager in Training

    Grocery Manager in Training

    Albertsons CompanyHoffman Estates, IL, US
    Full-time
    We always treat each other with kindness and respect.We always support and recognize each other.We always value everyone's perspective. We always strive to grow and develop ourselves and others.We a...Show moreLast updated: 7 days ago
    • Promoted
    Banking Center Manager

    Banking Center Manager

    Midland States Bank CareersBourbonnais, Illinois, US
    Full-time
    At Midland, we’re proud to be a little different.You can see it in our bright orange signs-but there’s more to it than that. With our heartfelt and personalized approach, we’re focused on meeting ev...Show moreLast updated: 30+ days ago
    • Promoted
    Urban Outfitters Store Manager

    Urban Outfitters Store Manager

    Urban OutfittersOak Brook, IL, US
    Full-time
    The Store Manager will lead and drive sales by taking an Omni channel approach to the retail experience.Their goal is to deliver an environment that is engaging and inspiring to the customer while ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Retail Store Manager (Bench)

    Retail Store Manager (Bench)

    Michaels StoresNorridge, IL, US
    Full-time +1
    Store - CHI-NORRIDGE, IL Store Managers are expected to spend the vast majority of their time on managerial work.This includes leading and managing a team; holding the team acco...Show moreLast updated: 3 hours ago
    • Promoted
    Senior Assistant Store Manager

    Senior Assistant Store Manager

    Spencer'sElk Grove Village, IL, US
    Full-time
    Benefits include : Company Paid Sick Time, Illinois Paid Leave, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical / Dental / ...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Manager in Training (MIT)

    Manager in Training (MIT)

    Illinois StaffingCarpentersville, IL, US
    Full-time
    Manager in Training (MIT) Program.The Manager in Training (MIT) program prepares future store leaders by providing hands-on experience in all aspects of retail operations at Belle Tire.Working clos...Show moreLast updated: 21 hours ago
    • Promoted
    • New!
    (USA) Senior Manager I, Operations Improvement, Facility

    (USA) Senior Manager I, Operations Improvement, Facility

    Illinois StaffingMinooka, IL, US
    Full-time +1
    Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacl...Show moreLast updated: 21 hours ago