Sr Account Manager

Job Title: Senior Account Manager
Department: Sales
Location: Greater Midland/Odessa Area (role requires being based in this region)

Summary
The Senior Account Manager is responsible for managing and growing customer relationships within an assigned region, focusing on expanding the customer base, driving profitability, and educating customers on plunger lift and plunger-assisted gas lift solutions. This role requires someone self-motivated, able to work independently, and capable of taking direction from senior leadership including the Regional Sales Manager and Director of Sales and Marketing.

Responsibilities

• Build and maintain strong relationships with existing customers to ensure retention.

• Grow the customer base by meeting prospective clients and explaining product and service benefits.

• Respond promptly to inquiries, cancellations, and sales requests.

• Travel frequently to visit current and potential customers and well locations.

• Conduct proactive goodwill calls.

• Understand and interpret customer requirements.

• Recommend solutions that best meet customer needs.

• Develop and execute strategic sales plans.

• Prepare quotes and negotiate contract terms.

• Close sales in accordance with approved terms and conditions.

• Provide after-sales support.

• Analyze costs, sales data, and market trends.

• Meet and exceed sales targets.

• Maintain accurate customer contact information.

• Support marketing efforts by attending trade shows, conferences, and industry events.

• Deliver technical presentations and communicate complex concepts clearly.

• Provide pre-sales technical assistance and education.

• Prepare and submit sales tickets accurately and on time.

• Collaborate with internal technical experts and other sales team members.

• Assist with custom product solutions and customer problem-solving.

• Provide training and create support materials as needed.

• Stay current on new products and sales techniques through continued education.

• Use CRM tools to track customer activity and manage pipelines.

• Monitor personal sales performance and submit results for periodic review.

Qualifications & Requirements

Experience & Expertise (Mandatory / Preferred)

• 5+ years of technical sales and/or account management experience.

• 5+ years of Gas Lift and Plunger Lift experience (sales, operations, or technical support).

• Multiple prior tenures of 4+ years preferred, demonstrating stability and reliability.

Technical & Professional Skills

• Strong knowledge of Gas Lift and Plunger Lift systems and production optimization.

• Ability to deliver technical presentations and communicate complex subjects clearly.

• Strong consultative selling skills.

• Excellent negotiation, problem-solving, and conflict resolution skills.

Education & Certifications

• College degree preferred.

• CRM experience required for pipeline management and reporting.

• Valid driver’s license and acceptable driving record required.

Work Environment & Physical Requirements

• Majority of time spent traveling to customer sites and well locations.

• Ability to tolerate environmental conditions, including heat and cold, for short periods.

• Manual lifting up to 65 lbs; physical work mostly involves standing, walking, and using hands/arms.

Key Competencies

• Problem-solving: Identifies and resolves issues efficiently.

• Interpersonal Skills: Builds trust with internal and external stakeholders.

• Communication: Clear and professional in all verbal and written interactions.

• Planning & Organization: Manages multiple accounts and projects simultaneously.

• Adaptability: Adjusts to changing conditions and priorities.

• Dependability: Reliable, punctual, and consistent.

• Safety: Maintains high safety standards and compliance.

• Leadership: Handles multiple customer projects simultaneously with strong oral and written communication skills.