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Call Center Representative I
Call Center Representative IBankFirst Financial Services • Columbus, MS, US
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Call Center Representative I

Call Center Representative I

BankFirst Financial Services • Columbus, MS, US
13 days ago
Job type
  • Full-time
Job description

Call Center Representative

To provide both internal and external assistance and excellent service to customers and employees through a Call Center environment.

Duties of Position:

  • Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.
  • Position a mix of technical and excellent customer service skills.
  • Must be able to communicate effectively to ensure understanding of a problem and explanation of solution.
  • Maintain a friendly, patient, and positive attitude when assisting customers and employees.
  • Assist customers with Online Banking, Debit Cards, and other account related questions.
  • Other duties may be assigned by Call Center Team Lead.

Education/Experience/Skills:

  • Experience in direct customer service.
  • Previous banking and experience with a knowledge of banking systems preferred.

BankFirst is an EO employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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Call Center Representative I • Columbus, MS, US

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