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Service Inquiry Specialist
Service Inquiry SpecialistHome Instead - Beachwood • Oakwood, OH, US
Service Inquiry Specialist

Service Inquiry Specialist

Home Instead - Beachwood • Oakwood, OH, US
21 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

Service Inquiry Specialist

About Us :

At Home Instead, we are committed to enhancing the lives of seniors and their families by providing personalized, non-medical home care services. Our team members embody compassion, integrity, and professionalism—values that define how we serve others every day.

As a Service Inquiry Specialist , you’ll be the first voice families hear when they reach out for help. Your empathy, understanding, and ability to guide them through care options set the tone for their entire Home Instead experience.

If you’re passionate about connecting people to meaningful care solutions and thrive in a fast-paced, relationship-centered environment, we would love to meet you!

What We Offer :

  • Competitive Pay : Based on experience and performance goals
  • Full-Time Schedule : Monday–Friday, daytime hours
  • Benefits : 401K, health, vision and dental insurance, generous PTO program
  • Rewarding Work : Help families find peace of mind through compassionate communication
  • Comprehensive Training : Ongoing development and coaching for success
  • Supportive Team Environment : Collaboration and encouragement from a mission-driven team
  • Growth Opportunities : Build your career within one of the nation’s most trusted home care brands
  • Purpose-Driven Culture : Every inquiry you take has the power to change a family’s life

Job Responsibilities :

As a Service Inquiry Specialist , you will :

  • Be the first point of contact for prospective clients and families by phone, email, or in-person
  • Listen with empathy and compassion to understand their care needs and concerns
  • Share information about Home Instead’s services, values, and differentiators
  • Follow up promptly with all open leads until closure or disqualification
  • Document every interaction accurately in Salesforce to maintain up-to-date records
  • Partner with Client Care Coordinators and RPNs to ensure seamless handoffs from inquiry to care consultation
  • Attend weekly team huddles, meetings, and professional development sessions
  • Support the franchise’s sales goals and uphold brand excellence through reliable follow-through and communication

    • Qualifications :

  • A caring, empathetic, and professional communicator
  • Excellent listening, problem-solving, and organizational skills
  • Strong attention to detail and ability to manage multiple inquiries at once
  • Proficient with technology (Salesforce experience a plus)
  • Team-oriented with a commitment to continuous learning and improvement
  • Prior experience in customer service, call center, or healthcare preferred

    • Join Us in Making a Difference!

    If you’re ready to help families find the support and care they need—and be part of a team that lives its values every day—apply today to become our next Service Inquiry Specialist .

    Call us at 440-914-1400 for more information

    Each Home Instead® office is an independently owned and operated franchise of Home Instead, Inc., an Honor Company. © 2025 Home Instead, Inc.

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    Service Specialist • Oakwood, OH, US