LEAD (H)

Cleaner Position

The Cleaner position provides the cleaning and upkeep of an assigned area. Payrate $20.10 per hour. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. ABM offers a comprehensive benefits package.

Responsibilities :

• Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.
• Demonstrate capability and interest in training others.
• Can be relied on to train service technicians and trainees.
• Teach other technicians how to solve problems without solving the problem for them.
• Keep technical knowledge up to date regarding equipment and concepts.
• When presented with a problem, know what to do, and why, and whether to repair or replace.
• Search out and read applicable manuals and online sources.
• Belong to and take advantage of technical organizations to improve technical knowledge.
• Demonstrate capability of a handling heavy workload of calls.
• Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.
• Follow point-by-point troubleshooting guides to find faults in a short period of time.
• Avoid needless callbacks by checking complete system before leaving the job.
• Check safety and limit controls for proper setting before leaving the job.
• When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.
• Use proper tools and instruments for troubleshooting.
• Inform customer when arriving at or leaving the job and when planning to return.
• Explore a customer complaint to determine the real problem.
• Respond to customer complaints with the proper amount of sympathy and empathy.
• When the problem is caused by the customer's use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.
• Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.
• Demonstrate ability to accurately determine job priorities by :
• Adhering to planned call schedule
• Scheduling report time concurrent with jobs
• Handling interruptions in stride
• Having the proper tools, materials, and scheduled tasking when arriving at the job site
• Scheduling maintenance of vehicle
• Plan project work to ensure service representatives and material are on the job at the right time
• Promptly and accurately complete all required paperwork.
• Obtain customer signature on all service reports (before work begins when performing spot).
• Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers.
• Communicate information to all parties who would benefit from it.
• Modify instructions to create understanding in all levels of people regardless of their technical knowledge.
• Instruct customer's personnel to the point that they can handle emergencies by themselves and know when to call for service.
• Recognize what has to be taught to customers and take required time to do so.
• Provide sales with qualified leads.
• Alert sales about competitive sales efforts.
• Provide Spot opportunities to meet Operational team goals.
• Determine who in the customer's organization is responsible for the mechanical system being serviced.
• Persuade customer to replace obsolete systems and make recommendations.
• Assist Sales in pricing agreements and projects.
• Provide support for any special projects as assigned by your manager.
• When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups.
• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.

Qualifications :

Preferred Qualifications :

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606.