Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
This position works with the clinical team to implement care coordination when requested, which may include Peer Support Specialist as well as other community-based services designed to stabilize the consumer's condition. They collaborate with Care Managers, providers, and community agencies and organizations to facilitate access to and transition between services. The Peer Support Specialist i s instrumental in assisting in reducing higher levels of services such as ER admissions or Inpatient psychiatric admissions.
Schedule : Monday through Friday between the hours of 8 : 00 am to 5 : 00 Central Standard time. A 40-hour work week, the schedule to be determined by hiring manager upon hire. This position is a field-based position with both a main office location and home-based office. You will have the flexibility to work from home when not in the field.
L ocation : Kansas City, MO and surrounding communities.
Local travel up to 75% and mileage is reimbursed at current government rate.
If you reside in Kansas City MO , you'll enjoy the flexibility to telecommute
- as you take on some tough challenges.
Primary Responsibilities.
Use his / her own Recovery LIVED experience and training to assist families and consumers with defining their Recovery goals, and developing the skills and knowledge needed for the consumer's recoveryExperience working with consumers that have co-occurring Disorder, i.e., Mental Health and Substance Use DisorderSupport the creation and assist with the implementation of a comprehensive Training and Education program with peers, families, Providers and staffEstablish and maintain strong collaborative relationships with existing Consumer and Family organizations, so members of those organizations become actively involved with Optum / Health Plan activitiesCommunicate Plan information to consumers and Consumer-operated organizations and with families and family organizations. In addition to communicating, a wide array of other topics including Clinical policies, analysis of data and Program evaluationIdentify and outreach to community and leaders of ethnic minority groups to identify and develop programs that are both culturally competent and also use recovery and resiliencyAs directed, serve as a designated member of Internal subcommitteesParticipate in Optum and Health Plan Quality Review processesEnable us to communicate effectively with consumers and their families about all aspects of the Mental Healthcare Delivery system as well as their rights and responsibilitiesAs requested, provide support to consumer or family members in making needed appointmentsWork with the Clinical Program Managers and the Clinical team to implement intensive, enhanced care coordination when requested, which may include peer support as well as other community-based services designed to stabilize the consumer's condition, including working with the consumer in the development of a WRAP plan and a Crisis planBe available to provide direct support to consumers being discharged from 24-hour care or to refer them to a support groupAssist and support consumers and family members with Grievance processesCollaborate with Care Managers, Providers, and Community agencies and organizations to facilitate access to and transition between servicesCollaborate with Care Managers, providers, and community agencies and organizations to identify consumers who may benefit from peer support.Respond to concerns and questions from consumers and familiesParticipate in Treatment planning with consumers and families who request that supportWork with community agencies along with and / or on behalf of consumers and familiesProvide feedback about Treatment planning development based on their interactions with other consumers and familiesAdvocate on behalf of the consumers and familiesProvide peer support to consumers and family members at critical points in their treatment processExperience working with diverse populations in behavioral health settings, including expectant and new mothers.Enter documentation of all interactions into the documentation platformServe as liaison between Optum, the Health Plan and those who use servicesRecruit and support consumers, parents and family members to participate in all phases of the operation of Optum and the Health Plan, from the Governing Body and Mental Health Advisory Board to Quality Assurance / Performance Improvement (QA / PI) Committees and all other critical initiativesExtensive work experience within own functionWork is frequently completed without established proceduresWorks independentlyMay act as a resource for othersPerforms other duties as assignedWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include :
Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)More information can be downloaded at : http : / / uhg.hr / uhgbenefits (http : / / uhg.hr / uhgbenefits)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications :
High School Diploma / GED or higher1+ years of working experience in community resources1+ years of experience with the Medicaid population1+ years of experience in demonstrated understanding of the principles of recovery and resiliency and own lived experience1+ years of computer proficiency experience with Microsoft Office (Word, Excel, and Outlook) and be able to access multiple web applicationsPossess an active / current Certified Peer Recovery Specialist or Certified Peer Support Specialist) certification in the state of Missouri or be able to obtain their certification within 12 months of employmentReside within a commutable distance to Kansas City, MO and surrounding communities in Missouri and reside within the state of MissouriAbility to travel 75% of the time within 60 miles of territory assigned and reliable transportation, with a current and non-restricted state of Missouri Driver's License and State-required insuranceAccess to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet servicePreferred Qualifications :
Associate degree (or higher)Ability to facilitate training eventsSoft Skills :
Ability to work independently and as a team, and maintain good judgment and accountabilityDemonstrated ability to work well with health care providersStrong organizational and time management skillsAbility to multi-task and prioritize tasks to meet all deadlinesAbility to work well under pressure in a fast-paced environmentExcellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from othersAll Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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