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Customer Service Representative
Customer Service RepresentativeWaste Connections • Twin Falls, ID, United States
No longer accepting applications
Customer Service Representative

Customer Service Representative

Waste Connections • Twin Falls, ID, United States
26 days ago
Job type
  • Full-time
Job description

PSI Environmental Systems, a Waste Connections company, is looking for ahigh-energy, detail-orientedCustomer ServiceRepresentativeto join the team inTwin Falls, ID!

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Schedule:Monday-Friday, 8:00 AM - 5:00 PM

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Starting Pay:$21.00/hour

Full Benefits: Medical, Dental, Vision, Life, Disability, FSA

  • Paid holidays off & Generous PTO.
  • 401(k) with company match
  • Opportunities forcareer growthwithin a stable, nationwide company
  • A culture built onteamwork, respect, and integrity

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DUTIES AND RESPONSIBILITIES:

  • Answers high volume incoming calls from customers.
  • Responds to voicemail & email inquiries from customers.
  • Provides information to the public regarding company services and rates.
  • Receives cash and electronic payments from customers.
  • Work in conjunction with other departments to resolve customer disputes.
  • Communicate with customers and complete orders such as starting, stopping, or changing service.
  • Accurately record & document communications with customers.
  • Prepare customer work orders, posts those orders to customer accounts, and assures timely communication of work orders to drivers;
  • Determine charges for service requested, take payments, prepare change, and manage the cash till.
  • Effectively navigate company specific computer operational systems.
  • Welcome and help walk-in customers at the front desk
  • Demonstrate effective use of software applications, at a minimumMS Wordand Excel proficient.
  • Work in a fast-paced environment while maintaining high levels of detail.
  • Various office tasks in other areas as needed.
  • You should be able to start tasks on your own, work well by yourself and with others.

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MINIMUM JOB REQUIREMENTS:

  • 1 year ofCustomer Serviceexperiencein a high-volume atmosphere.
  • Arithmetic skill needed to calculate rate adjustments for discounted or partial service.
  • Knowledge and skill to accurately input into a computer, including ten key entry, work order, billing and credit posting information.
  • Experience withMS Word, Excel, and Email preferred. Typing and 10-key skills are required.
  • Excellent organization andcommunication skills.
  • Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

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WORKING CONDITIONS AND PHYSICAL EFFORT:

  • Work environment is anIn-Officeacall center. (Not Remote)Areas are clean, ventilated, and well lighted. OurCustomer ServiceReps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
  • CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
  • Also, long periods spent sitting, typing, or looking at a computer screen are very common.

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****If applying through Indeed or other third party site:

To be considered for any of our current openings you must complete an application directly through our website at:www.wasteconnections.com

Application information and additional instructions can be found once you select your position of interest.

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Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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Customer Service Representative • Twin Falls, ID, United States

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