Customer Service RepresentativeInnovative Products, Inc. • Cleveland, OH, United States
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Customer Service Representative
Innovative Products, Inc. • Cleveland, OH, United States
2 days ago
Job type
- Full-time
Job descriptionPhone Whisperer : Answer incoming calls with the precision of a ninja and the charm of your favorite barista. Provide accurate info, solve problems, and leave customers wondering if they just spoke to their new best friend. Email Magician : Turn customer emails into conversations that are both efficient and effective, making sure each one gets the timely follow-up it deserves—because no email should feel neglected. Chat Champion : Engage with customers in live chat like it’s your superpower, delivering responses so prompt and helpful they’ll think you’re a mind reader. Order Maestro : Process customer orders with the precision of a Swiss watchmaker, ensuring every detail is spot-on and orders are fulfilled faster than you can say "customer satisfaction." Data Dynamo : Keep our CRM system (HubSpot) looking neat and tidy, managing and updating customer data with the care and consistency of a librarian who just discovered alphabetizing. Ticket Tackler : Handle support and service tickets like a pro, coordinating with internal teams to provide solutions that are as satisfying as the last piece of pizza. Professional Juggler : Maintain a high level of professionalism and customer focus while juggling multiple tasks—because who doesn’t love a good challenge? Experience : Previous customer service experience? Awesome! This is definitely a requirement along with a great attitude! CRM Know-How : Experience with CRM systems (especially HubSpot) is highly desirable—bonus points if you’ve ever dreamed about CRM automation. Communication Guru : Strong communication skills, both verbal and written, with a side of humor (because who says customer service has to be boring?). Organizational Wizardry : Excellent organizational skills and attention to detail—because we believe in getting it right the first time. Multitasking Ninja : Ability to multitask and prioritize tasks—while maintaining the calm of a yoga instructor. Tech-Savvy : Proficiency in Microsoft Office, Google Sheets, and MacOS. - Because PCs take bytes , but Apple gives you the whole slice ! Problem-Solving Extraordinaire : A customer-centric mindset with problem-solving skills that could rival Sherlock Holmes. Team Player : Ability to work independently while being a great team player—because together, we’re unstoppable. Competitive salary and benefits package. Opportunities for professional growth and development. A supportive and collaborative work environment. The chance to be part of a company that values integrity, efficiency, and intentionality in everything we do.
Company Information
Innovative Products, Inc., established in 2011, is a fast-growing company that manufactures, markets, and distributes products. If you are looking for stability, growth, and a comfortable work environment, look no further! We are a small, Christian-owned company that embraces biblical values as a part of our daily work. As a result, we offer leadership training, personal development training, company outings, and team-building activities. We value each other, love our country, and support our troops and first responders. While we respect everyone's freedoms and liberties, we do so while protecting our company culture and core values.
Our Company’s core values :
- Go above and beyond
- Live with integrity
- Work with efficiency
- Communicate with clarity
- Act with intentionality
These guide how we hire, fire, and promote. They are intrinsic to everything we do, and we work to constantly reinforce them internally.
Position Overview :
Are you the kind of person who finds joy in turning frowns upside down? Do you have a knack for transforming customer queries into delightful experiences? We're on the hunt for a Customer Service Representative (CSR) who can bring a touch of humor and a whole lot of heart to our team. You'll be the hero who tackles customer inquiries across phone, email, and chat, armed with nothing but your wit, charm, and an uncanny ability to navigate our CRM system, HubSpot (or Salesforce, if that’s more your speed).
Key Responsibilities :
Qualifications :
If you’re ready to bring your A-game (and maybe a few jokes) to our customer service team, we’d love to hear from you!
What We Offer :
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Customer Service Representative • Cleveland, OH, United States
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