Director of Event Tech I (OEM)- InterContinental Mark Hopkins San Francisco

Position Overview

The Director, Event Technology (OEM) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will manage less than two Full-time team members, venue revenue between $450k - $900k and report to an Area Director, Venues, Regional Director, Venues or RVP, Venues.

Key Job Responsibilities

Venue Partner Relationships

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
• Services events and act as a point of escalation when needed.
• Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
• Consults with Venue Sales Leadership on sales strategies
• Participates in business review presentations.

Financial Management & Reporting

Operations Management

Technical Ability

Sales Management

Customer Service

People Development

Job Qualifications

Competencies (by Core Values)

Deliver World Class Service

Do The Right Thing

Drive Results

See The Big Picture

Value People

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https : / / psav.sharepoint.com / sites / HR / SitePages / Competency-Supported-Talent-Management.aspx).

Physical Requirements

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of : Continuously, Frequently, Occasionally and Never.

General Physical Activities

Lifting Requirements

Carrying Requirements

Auditory / Visual Requirements

Pushing / Pulling Requirements

Note : The physical requirements marked with an asterisk () indicate activities performed without assistance.

Work Environment

Hotel

Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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