Teller

Job Type

Full-time

Description

The Teller is responsible for handling customer accounts, opening and closing accounts and processing transactions.

Requirements

Duties and Responsibilities :

• Provides excellent customer service by processing customer transactions; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary.
• Operates Teller window; maintains acceptable outages based on the Branch Operation Guidelines; maintains appropriate cash limits; follows policies and procedures to ensure compliance for branch audits.
• Opens and closes deposit accounts and services with accuracy and in accordance to bank policies and applicable regulations; acts as a backup to the head teller by assisting with overrides and coaching new tellers.
• Cross-sells bank's products and services by using insights gained about the customer's needs; provides investment, mortgage, business banking referrals; follows up on referral opportunities.
• Assists in performing back office duties which includes completing branch reports, balancing the ATMs, processing night / mail deposits, and filing.
• Assists in shared Customer Relationship Center responsibilities.
• May float to other bank branches as needed.
• Other duties as required.

Necessary competencies :

Technical Expertise

Education and Experience

Physical Environment

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position.