Implementation Delivery Lead Residential Flex

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

Were a technology company focused on creating a smart sustainable energy system. From optimising renewable generation creating a more intelligent grid and enabling utilities to provide excellent customer experiences our operating system for energy is transforming the industry around the world in a way that benefits everyone.

Its a really exciting time in energy. Help us make a real impact on shaping a better more sustainable future.

We have been licensing Kraken for over 4 years transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like.

You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys supporting new and long term migration projects.

The Client Delivery Lead has direct responsibility for managing a tech domain (billing finance comms..) for our client projects specifically within our SmartFlex product. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our clients project or business needs.

The Client Delivery Lead has to really understand how Kraken works understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Krakens development style. You will work closely with Krakens product managers and developers to request development needs and act as a link to the client.

What youll do :

• You will be managing the relationship with client counterparts (often product owners and business owners)
• You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain / product issues
• Being the knowledge base of how Kraken works and how we deliver Kraken Platform
• Triaging incoming requests and communicating client priorities internally.
• Summarising and articulating client needs considerations timelines internally to enable the ongoing development of the Kraken platform.
• Supporting the engineering team to deliver product features
• Challenging the client to think differently about tech development having full belief in the continuous iteration and deployment approach we have.

This is a hands-on individual contributor position. The role is North America based and your projects could be run from any state travel is expected as part of this role.

We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem constantly flexing outside of your typical job role to drive progress for our clients and organisation.

You must be committed to the Kraken way of delivering tech based on simplicity client benefit and efficiency while bringing stakeholders through a journey of change.

You must be willing to challenge beliefs have the ability to see through multiple viewpoints and if needed reach beyond your remit to support the client.

What youll need :

Experience / Qualifications needed :

Culture fit :

Why else youll love it here :

Kraken is a certified Great Place to Work in France Germany Spain Japan and the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site ( FR / EN ) to learn more about our teams and culture.

Are you ready for a career with us We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference please contact us at and well do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people like women are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are if you like one of our jobs we encourage you to apply as you might just be the candidate we hire. Across Kraken were looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race colour religion national origin age sex gender identity or expression sexual orientation marital or veteran status disability or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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Key Skills

Forklift,Customer Service,Organizational skills,Basic Math,Dealership Experience,Laundry,SyteLine,Warehouse Experience,Dispatching,Personal Injury Law,Translation,Project Coordination

Employment Type : Full-Time

Experience : years

Vacancy : 1