Shift Leader

Shift Leader

As a Shift Leader at our Federal Hill store located in Baltimore MD, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Some of our sweet Shift Leader perks :

Pay Rate : $16.00 / hr

Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance for your furry loved ones

Job stability with a rapidly growing and reputable company

Achievable growth / promotion opportunities

You get to work in a fun, exciting team environment

Employee discount and FREE cookies with every shift!

What Will I Do As A Shift Leader?

Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team

Support and work alongside the Cookie Crew

Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

Manage cash handling and deposits

Desired Skills / Experience :

At least 1 year of working experience in a customer service focused role

Point of Sale systems experience

Outstanding communication, time management, and people skills

Outgoing / friendly / patient demeanor

Detail focused and results-oriented

Ability to lead-by-example and motivate others

Ability to lift up to 40 lbs.

Legally eligible to work in the United States

Must be 18 years or older to be employed

About us :

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!