Helpdesk Services Specialist

Duties Description

• Applicants MUST submit a cover letter with resume to be considered.
• This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.
• Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation.

BASIC FUNCTION :

Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer problems. Strong troubleshooting skills a must. Should be able to communicate clearly (written & verbal); work well under pressure and capable of prioritizing assignments.

WORK PERFORMED :

Minimum Qualifications Minimum Requirements

Education level required : HS Diploma or equivalent with 5 years relevant experience. Associates in Computer Science preferred.

MCSE Desktop Infrastructure & Windows 10 Certification; and CompTIA A+ & Network Certification.

Relevant experience required : Minimum 4+ years customer service experience, including phone support in a fast-paced environment. Strong verbal and written communication; excellent analytical and problem-solving skills; ability to work independently remotely; a team player; professional telephone etiquette and interpersonal skills are necessary; and strong work ethic and attention to detail.

Knowledge required : Helpdesk Solution; O365; MS Windows 10+; Mac iOS; MS Office 2016+; Adobe Cloud Suite; Kofax PDF Software; iOS Mobile device Applications & firmware; Web-based video conferencing tools; VDI knowledge a plus. Also, all other ESD supported applications.

Additional Comments Salary range as specified.

Comprehensive Benefits Package.

Some positions may require additional credentials or a background check to verify your identity.

Name Jane Martinez - HR Trainer / Talent Acquisition Specialist

Telephone N / A

Fax N / A

Email Address resumes@esd.ny.gov

Address

Street 655 Third Avenue

City New York

State NY

Zip Code 10017

Notes on Applying External Candidates : Please attach cover letter and resume. To apply copy & paste URL in browser :

Internal Candidates : Please apply through ADP using the Myself / Talent menu and submit your cover letter and resume for consideration.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY