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IT/Tech Support Specialist
IT/Tech Support SpecialistSouthern Airways Express LLC • Kahului, HI, United States
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IT / Tech Support Specialist

IT / Tech Support Specialist

Southern Airways Express LLC • Kahului, HI, United States
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Responsibilities and Duties :

  • Act as part of an existing support team to assist with questions and issues for our internal tools, third-party products, and IT infrastructure, including troubleshooting hardware / software issues and errors.
  • Ability to support users remotely via TeamViewer, AnyDesk, or other similar software.
  • Work with internal teams, support desk, and developers to understand requirements for internal products and propose solutions.
  • Participate in the development, implementation, and maintenance of Southerns internally-developed tools, some of which integrate with third-party APIs and software to fit our business processes.
  • Take part in the maintenance of licensed third-party products, including our airline reservations system and airline departure control system.
  • Other duties, as required, to ensure that our daily operations are smooth and successful.

Location / Hours :

  • Full-Time or Part-Time : 20-30 hrs. per week
  • Eastern / Central Time applicants preferred : 5 : 00 am EST start, 8-hour shifts, times may vary.
  • Weekdays, weekends, holidays are mandatory.
  • Work largely remote from home / virtual with occasional travel required for onsite troubleshooting and facilities setup / management.
  • Must have a quiet room / office to work from.
  • Must have adequate internet to power supplied equipment.

    • Knowledge, Skills, and Experience :

  • Prior airline experience, in any role, is a plus.
  • Experience working with third-party SOAP, REST APIs. OpenTravel and / or NDC APIs are a bonus.
  • Some programming experience with PHP, Python, HTML / CSS / JS, or other languages.
  • Familiarity with PHP / Laravel is a plus.
  • Familiarity with an RDBMS and SQL preferred, such as MySQL or MSSQL.
  • Problem-solving skills and attention to detail.
  • Ability to multi-task in a fast-paced environment.

    • About the Company

    Southern Airways Express is a commuter airline operating in the United States, headquartered in Pompano Beach, Florida.

    #J-18808-Ljbffr

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    Support Specialist • Kahului, HI, United States

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