HOPE Center Manager

Job Description

Job Description

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Base Pay : $66,560 - $86,528 / yr Job Summary The HOPE Center Manager oversees the day-to-day operations and supervises the clinic staff directly and is responsible for an outstanding experience for patients and providers at Shasta Community Health Center (SCHC). The HOPE Center Manager implements and communicates procedures and systems to the clinic staff consistent with the procedures and systems of SCHC. The HOPE Center Manager participates in the planning, shaping, and administration of the clinic while keeping the mission, vision, and values of the organization in mind at all times. The HOPE Center Manager works closely with Medical Director, Clinicians, or HOPE Senior Program Director to address any issues in a timely manner. In addition, the HOPE Center Manager exercises a high degree of independent judgement under minimal supervision. The HOPE Center Manager empowers staff for excellence in cresting an optimal customer experience through our positive workplace policy.JOB DUTIES AND RESPONSIBILITIES

Center Management, Supervision, and Training

Coordinates, delegates, and oversees activities associated with the day-to-day clinic operations including :

• Front desk coordination and patient intake.
• Ensures smooth operation of the clinic during all hours of business.
• Updates clinic materials in collaboration with the Medical Director, and the Hope Senior  Program Director
• Facilitates orientation and ongoing training and support of clinic staff.
• Provides supervision of clinic staff.
• Assists in the recruitment of clinic staff.
• Fosters a team atmosphere with all staff and consistent with the PCMH model.
• Cites and exemplifies the mission, vision, and values of SCHC.
• Cites and exemplifies excellent customer service in all interactions with patients and employees.
• Handles patient complaints on a daily basis.
• Maintains consistent communication in regard to policies, procedures, and protocols among all staff.
• Maintains a culture of accountability and consistency with staff in respective clinic.
• Works with Medical Director to ensure productivity goals are achieved.
• Works closely with staff to monitor and meet quality indicators and objectives.
• Ensures compliance with finance / billing processes in order to meet goals and objectives (e.g., accurate collection of data, timely submission of data).
• Monitor and meet agreed upon targets with the finance / billing departments (e.g., denial rates, A / R days).
• Ensures timecard completion.
• Participates and exhibits competency in management training series—classes will include subjects in leadership, HR, finance and billing, operations, information systems, clinical skills, EHR navigation, report extrapolation, etc.
• Meets technical competency standards as required for all staff.
• Works directly with employees and patients at least two days per month in order to ensure firm understanding of systems and processes from the staff point of view.
• Works with other CM’s to ensure clinic is appropriately staffed according to pre-defined staffing ratios.
• Could include adjusting staffing levels up or down depending on daily needs.
• Works directly with Facilities and HOPE Leadership team to monitor and organize the needs of the HOPE vehicles to ensure compliance with all necessary laws and regulations.
• Works in coordination with the Manager of the EPS Department and all other Center Managers as needed to support the goals and activities of the HOPE Department being an integral part of the clinic.
• Coordinates coverage for all of the HOPE sites as needed,
• Monitors productivity at all HOPE sites to ensure optimal patient engagement and productivity.

Operations

Administrative

KNOWLEDGE, SKILLS, AND ABILITIES

EDUCATION & EXPERIENCE

PREFERRED QUALIFICATIONS

BENEFITS

SCHC understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employees and their families receive the optimal in health care coverage, along with options to meet their needs.

Shasta Community Health Center is an Equal Opportunity Employer