Calling Campaign Information Clerk- (Part-time)

Salary: $10.00 Hourly
Location : El Paso, TX
Job Type: Part-time
Job Number: PT Pool 2025 - 2026
Division: VP Student & Enrollment Services
Department: Recruitment Services
Opening Date: 07/01/2025
Closing Date: 6/30/2026 11:59 PM Mountain
Employee Classification: Classified Staff
Position Grade: B

Job Summary
Provide basic clerical assistance and telephone services for El Paso Community College (EPCC) by providing outreach and telephone assistance to students, potential students, and the public regarding college programs and services. In-person work on campus is an essential function of this position.

Essential Functions
Conduct outreach calls and manage incoming calls from students or potential students and provide follow-up information when needed.

Provide information assistance to the public, students, and potential students regarding programs, departments, services, deadlines, dates, schedules, events, information on available grants, and application links. Provide students with tools and resources to connect them to the appropriate department or program, such as admissions, registration, and the business office.

Access information from various websites and databases to respond appropriately to inquiries.

Provide general information regarding admissions, registration, tuition, deadlines, campus, and programs using printed and electronic reference materials and emails.

Maintain call log spreadsheets.

Perform other related duties as assigned.

Qualifications
Required Qualifications:

1. One (1) year of College (30 credit hours) and one (1) year of related experience or an equivalent combination of education and experience which demonstrates possession of the required knowledge, skills, and abilities.

NOTE: A copy of the transcript reflecting this required education MUST be submitted for consideration and reflect completed coursework and degrees conferred. The candidate must be fully qualified for the position at the time of application.

2. Excellent customer service and telephone etiquette skills.

3. Critical thinking skills.

4. Good computer skills.

5. Basic knowledge of office practices and procedures.

6. Knowledge of available resources.

Special Conditions:

1. This is a security-sensitive position as defined under the Texas Education Code, Section 51.215; the successful applicant will be required to undergo a criminal background check, as permitted and/or required by applicable law, and in accordance with the College's policies and procedures.

Other Requirements
Individuals desiring consideration MUST complete and submit an EPCC Application for Employment on-line by the announced deadline.

COPIES OF ACADEMIC TRANSCRIPTS MUST BE uploaded with the application. CURRENT EMPLOYEES ARE ALSO REQUIRED TO UPLOAD THEIR TRANSCRIPTS WITH EACH SUBMITTED APPLICATION; TRANSCRIPTS IN PERSONNEL FILES CANNOT BE ACCESSED BY EVALUATORS FOR THIS PURPOSE. APPLICATIONS SUBMITTED WITHOUT TRANSCRIPTS WILL NOT BE CONSIDERED. Only documents stating 'Transcript' or 'Unofficial Transcript' will be accepted. Other documents (Degree Audit, Degree Summary, Program Summary, etc.), uploaded in lieu of transcripts will not be accepted.

If you are unable to attach your transcripts to your application, please mail your transcripts to El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents MUST include the position title and posting number for this position vacancy.

A letter of application, resume, letters of recommendation, and other supporting documents are optional but highly encouraged and may be submitted on-line with the application form or forwarded to the Human Resources Department at El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents must be received by the application deadline. Documents received after the application deadline will not be accepted.

Copies of transcripts must reflect completed coursework and conferred degrees. All academic coursework and degrees must be from an accredited college or university or be certified by an acceptable agency that the institution is recognized by the appropriate governmental agency in its home country (this is generally stated in the degree evaluation).

Transcripts issued in a language other than English must be accompanied by a full translation (word for word) by a current member of the National Association of Credential Evaluation Services (NACES). Additionally, each foreign transcript must be evaluated for equivalency to United States accredited coursework.

Applications containing foreign transcripts that are not accompanied with the above required documentation will not be considered.

In accordance with federal law and as a condition of employment, the successful candidate must furnish documentation verifying employment authorization eligibility and identity before being employed.
The El Paso Community College County District does not discriminate on the basis of race, color, national origin, religion, sex, age, disability or veteran status.
Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel and talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Full-Time Staff Positions:
The College offers a highly competitive compensation program, a benefits package including retirement, health/life/dental insurance, staff scholarship, tuition reimbursement, vacation, and sick leave accrual plan.

Full-Time Faculty Positions:
The College offers a highly competitive compensation program, a benefits package including retirement, health/life/dental insurance, staff scholarship, tuition reimbursement, and sick leave accrual plan.