Lead Technician

Job Position At PuroClean

PuroClean, a leader in emergency residential and commercial property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and individually through serving our customers, communities, and each other. We strive to live "The PuroClean Way" in our daily operations by offering "Relentless Customer Service".

Job Position Description

With a 'One Team' mentality, you will perform services as assigned while following PuroClean production guidelines. Working to ensure all customer needs are met in a kind and sympathetic way, our lead technicians lead their teams and assist supervisors with all aspects of restoration work on residential and commercial job sites, as well as maintain vehicles, equipment, and assets of the business. Our lead technicians take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets them apart from our competitors in the industry.

Responsibilities

• Managing Customer Satisfaction and representing the brand
• Effectively perform and document all aspects of the production processes
• Regular Vehicle and equipment maintenance and organization
• Working with your direct supervisor to ensure team is unified and efficient
• Following all uniform and policy guidelines in line with the Brand Identity Guide
• Always leaving job sites with a clean and orderly appearance
• Developing production expertise through providing services
• Maintaining cleanliness of products and equipment to the highest standard
• Ensure clear communication with office staff, immediate supervisor and fellow technicians
• Team leader, documentation, adjuster calls, and leading other technicians on the job sites
• Providing relentless customer service and doing all tasks in "The PuroClean Way".

Qualifications

• Valid driver's license and High School diploma/GED
• IICRC WRT, ASD & AMRT certification(s) or previous mitigation experience helpful (not required)
• Experience in mitigation, restoration and/or cleaning is helpful but not required
• Willingness for continued learning and growth
• Attention to details in organization, cleanliness and care for facility, assets and equipment
• Aptitude with record keeping, recording information and communicating 'the message'
• Awareness and respect for safety, using care and caution with teammates and customers
• Strength with multitasking, leadership, documentation and handling deadlines
• Ability to lift at least 50 lbs. and comfortable on your feet for prolonged periods of time
• Willingness to work on-call shifts and holidays as we are a 24/7/365 operation

Benefits

• Learn and develop new professional skills in a fast-paced environment
• Serve your community in their time of need. 'Servant Based Leadership'
• Be a part of a winning team with the 'One Team' mentality. We serve together
• Competitive pay, benefits and flexible hours
• Additional benefits and perks based on performance and employers' policies
• Weekly training opportunities

Compensation

• Starting rate $23 - 25/hr based on experience

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate. Employment is contingent/pending on you passing a background and drug test.