Proposal & Inside Sales Specialist

DUTIES AND RESPONSIBILITIES:

• Lead the end-to-end development of sales proposals, RFIs, RFQs, and RFP responses, ensuring accuracy, clarity, and alignment with brand standards.
• Partner with Sales and Business Development to gather requirements, define scope, pricing, timelines, and client expectations.
• Coordinate inputs from Design, Project Management, Operations, Finance, and Marketing to deliver compelling, compliant proposals.
• Draft, format, and finalize proposal and sales materials using brand-approved messaging, templates, and visuals while allowing for strategic customization.
• Prepare quotes, pricing updates, revisions, and supporting documentation as opportunities evolve, ensuring margin and scope alignment.
• Support inside sales activities including opportunity tracking, lead qualification, follow-ups, CRM updates, and pipeline support.
• Serve as a central point of coordination during pre-award phases, tracking milestones and ensuring deadlines are met.
• Collaborate with Sales, Design, and Marketing to position solutions, differentiators, and past work to strengthen client perception and win probability.
• Assist with value engineering, scope refinement, clarifications, and alternative solution development as needed.
• Maintain proposal templates, sales tools, and organized records of proposals, opportunities, and supporting documentation.
• Track proposal activity, pipeline performance, and win/loss insights to support continuous improvement
• Identify opportunities to improve proposal efficiency, brand consistency, and overall sales effectiveness.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description does not constitute a written or implied contract of employment.

KEY SELECTION AND SUCCESS FACTORS

WORK EXPERIENCE:

• 3–5+ years of experience in proposal development, inside sales, sales support, or a related role.
• High attention to detail with the ability to balance accuracy and compelling presentation.
• Ability to manage multiple proposals and opportunities simultaneously.
• Proficiency in Microsoft Office; CRM experience preferred.
• Strong collaboration and interpersonal skills.
• Comfortable balancing proposal execution with opportunity support and brand-aware sales positioning.

EDUCATION/QUALIFICATIONS:

• Bachelor’s degree in business, Marketing, Communications, or a related field or equivalent combination of education and 1–3 years of experience in proposal coordination, inside sales, or a related support role.

OTHER/PREFERRED:

• Experience partnering with Marketing or Brand teams in a sales or proposal environment.
• Familiarity with furniture, interiors, construction, or project-based sales.
• Experience with RFP/RFQ responses and pricing models.
• Comfort working in a fast-paced, deadline-driven, client-facing environment.

WORK ENVIRONMENT: (overtime, travel, physical demands, conditions)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Employees occasionally lift 2-3 reams of paper and customer files, especially during archiving.
• Weight up to 12 pounds; Height floor to 36 inches; Frequency up to 2 times per week
• Employees occasionally carry paper from the copy room to fill printer. Weight up to 12 pounds; Distance up to 300 feet; Frequency up to 2 times per week
• Employees occasionally push or pull an office chair. Force up to 7 pounds; Distance up to 50 feet; up to 1 time per week
• Employees occasionally climb main stairs or stairs to warehouses at main locations to meet with customers in lobby display area, to access parts in warehouses, and interact with other operational departments. Height 1 flight; Frequency up to 3-5 times per day
• Employees occasionally walk on level surfaces to interact with all operational departments, retrieve needed materials, to access lobby display, and attend meetings. Duration 45 minutes per day; Distance up to 1,500 feet per day
• Employees occasionally stand on level surfaces during interaction with customers and other personnel. Duration 30 minutes per day
• Employee may continuously sit using the computer, talking on the phone, standing, processing project paperwork, and attending. Duration up to 7 hours per day
• Employees constantly reach out during work at desk. Height forward reach waist to chest; Frequency up to 30 times per hour
• Employees must rarely bend, squat, stoop, or kneel during filing tasks.
• Employees are occasionally exposed to ambient temperatures in the warehouse or in climate conditions.
• Work hours may vary as needed.