System Administrator I (IT Help Desk)

Job Description

Job Description

Benefits :

• Disability Insurance
• Life Insurance
• ESOP
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition assistance
• Vision insurance

Position Title : System Administrator I

Reports To : Information Technology Manager

Status : Hourly; Non-Exempt

Position Summary : The System Administrator I role is responsible for building, maintaining, and monitoring the computer systems, networks, and other equipment for Union State Bank. This role is tasked with solving technical issues and collaborating with team members across all departments to assist them with their technical requirements to ensure optimal performance so that employees can maintain a high level of productivity.

Principal Responsibilities and Duties :

Supervisor Responsibilities : N / A

Education and Experience Requirements : High school graduate / GED required. Some college level or military equivalent preferred. Information Technology and / or helpdesk experience is required. Valid drivers license is required. Understand Federal, State and Union State banking rules and regulations. Bank related courses strongly recommended.

Specific Skills Required : Commitment to excellent customer service and high-quality performance. Working knowledge of bank operational procedures / processes, as well as bank IT processes and procedures. Ability to learn quickly, display strong work ethic and be a team player. Must be receptive to new ideas and support change with a positive attitude. Able to meet deadlines on a consistent basis. Strong written and / or verbal communication skills. Must have good judgment and decision-making skills. Can adapt quickly and professionally to changing priorities. Strong organizational skills, including the ability to prioritize and multi-task and maintain well-organized electronic files. Able to handle confidential information and positively represent the company.

Competencies : Technical skills, problem solving, communication, patience, critical thinking, initiative, enthusiasm, and strong collaboration.

System Accesses : This position will have access to most systems to perform administrative functions and technical support.

Equipment Used : Office equipment which includes computer, multi-line phone system, multi-function unit, etc.

Working Conditions : This position exists in an office environment requiring the individual to perform normal activities including, but not limited to, lifting, filing and retrieving, operating office equipment, etc. Frequent (over 20% of the time) physical exertion to manually move, lift, carry or push heavy objects or materials weighing up to 50 pounds; Constant and repetitive use of arms and hands below shoulder level for computer usage; Frequent travel between facilities will be required.

This job description describes the general nature and level of work performed by the employee assigned to this position. Responsibilities and duties describe those functions considered essential to the performance of the job. This description does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by their supervisor. All requirements are subject to change over time, at the discretion of your supervisor, and to possible modification to reasonably accommodate individuals with a disability.

Union State Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender, identity, age, disability, or status as a protected veteran.