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IT Help Desk Technician (Temp / Seasonal) - B Shift

IT Help Desk Technician (Temp / Seasonal) - B Shift

Reischling Press, Inc.Kennesaw, GA, USA
20 days ago
Job type
  • Full-time
  • Quick Apply
Job description

IT Help Desk Technician (Contract / Seasonal)

Location : Kennesaw, GA (onsite)

B Shift : Wed - Sun (2pm to 11pm)

RPI Print, a global leader in print-on-demand, is looking for a Seasonal / Temp Help Desk Tech to support our Kennesaw (Atlanta), GA team. This role provides hands-on technical support for hardware, software, and network issues in a fast-paced production environment. It's a great opportunity for someone with solid troubleshooting skills and a customer-first mindset to gain experience in IT.

Key Responsibilities

  • Act as the first point of contact for IT support needs.
  • Troubleshoot and resolve hardware (computers, printers, etc.) and software issues.
  • Escalate more complex problems to senior team members as needed.
  • Log issues and resolutions in the ticketing system.
  • Follow up with users to confirm successful solutions.
  • Assist with IT projects and other duties assigned by the supervisor.
  • Be flexible to adjust schedules with 24-hour notice if coverage is needed.

Required Skills :

  • IT support experience or equivalent training in troubleshooting hardware / software.
  • Strong problem-solving skills and the ability to work independently.
  • Excellent verbal and written communication skills.
  • Ability to handle confidential information with discretion.
  • Strong organizational skills and attention to detail.
  • Ability to lift and carry up to 50 lbs. and perform maintenance on computer systems with small components.

    • Preferred Skills :

  • Experience providing customer service in a technical support environment.
  • Working knowledge of Windows and Mac OS .
  • Familiarity with standard office automation products.
  • Experience using ticketing systems for IT support.

    • Work Environment & Physical Requirements

  • Frequent use of a keyboard for data entry and troubleshooting.
  • May be required to use a wave or scissor lift for equipment maintenance.
  • Must be able to adapt to changing work environments in a fast-paced production setting.

    • About us :

    At RPI Print, we are transforming how products are created, produced, and delivered worldwide. Every day, our cloud-based platform powers millions of personalized, on-demand items that reach customers with speed, quality, and sustainability. We partner with leading brands, publishers, and creative platforms, including Blurb, our consumer-facing self-publishing brand, to bring ideas to life at global scale. By combining innovative technology with a distributed manufacturing network, RPI is reimagining the future of personalized production.

    Join us at RPI and be part of a team that values technology, problem-solving, and customer satisfaction!

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    Help Desk Technician • Kennesaw, GA, USA