Marketing & Commerce Managed Service Design Manager

We are :

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution : growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at :

You are :

If you relish delivering business, engaging with great brands and aiding clients to transform their marketing and digital organizations, we want to meet you! If you love innovating and building industry leading digital solutions, we want to meet you!! There is never a typical day at Accenture Song, that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space. Your role will require you to directly work with clients to bring ideas and innovation to life, building customer relationships and digital marketing, ecommerce, and omni‑channel solutions. You will aid our clients in transforming their marketing organizations – Strategize, design, develop and implement operating models, organizational constructs that enable our clients to change the manner in which they deliver value through marketing. You will also be accountable for helping to drive and deliver new ideas with clients and lead teams to ensure client value. You’ll engage in projects that design and stand up / activate Accenture’s agency services. You’ll lead strategic engagements and teams that encompass a wide range of activities, including assessments and roadmaps to provide recommendations, and activating new ways of working using agile rhythms and enabling leading digital platforms such as Adobe and Salesforce.

The work :

Develop new operating models and organizational structures for our clients that encompass people, process, technology and governance within and across marketing organizations in order to unlock value and meet desired business outcomes

Lead teams to deliver value through developing new and updated operating models, marketing processes, change, training and communication plans and aid our clients to roll‑out and stand‑up transformational changes within their organization

Gather and analyze information from our clients to determine the most valuable opportunities to improve integrated marketing performance and operations, and orchestrate roadmaps, organizations and operations to deliver this

Identify ineffectiveness and areas of opportunity within a client’s marketing organization and determine strategic implications. Lead teams to define detailed plans, inclusive of people, process and technology, to generate improvements

Leverage knowledge of marketing strategy, brand and campaign operations to develop and implement plans and approaches. Enable client teams to operate in a “new way of working”

Engage with working leadership level clients to collaborate on solutions and approaches to improve and grow their ability to meet business objectives

Support new business opportunities through participating in pitches and RFP responses

Collaborate with other functional teams to deliver more holistic transformation solutions such as brand, creative and marketing strategy

Support and participate in thought leadership for marketing challenges to orchestrate and operate in new ways, including Agile Marketing, to achieve their goals

Lead activation engagements to aid clients to operate in new ways, in agile rhythms and to make the most of experience platforms such as Adobe.

Here’s what you’ll need :

Minimum 6 years of marketing / marketing operations experience with integrated CRM, direct‑response and / or data‑driven marketing with / for B2C, B2B or B2B2C organizations

Minimum 3 years in a leadership capacity defining strategies and plans that improve and grow business outcomes

Minimum 2 years of experience consulting, as a marketing strategist or defining process and organizational design solutions in a business environment

Minimum 5 years of experience working within a digital business or digital agency

Minimum 5 years of professional services in digital business, or digital marketing to include solutions for Fortune 500 clients

Bonus points if :

Bachelor's degree or equivalent (minimum 12 years) work experience

Core management consulting skills including :

Strategic skills : strong critical thinker, ability to architect solutions, and clearly communicate strategic ideas in a clear, simple manner

Subject matter knowledge in integrated marketing operations and processes with expertise in understanding nuances of data‑driven multichannel relationship marketing organizations that cross web, mobile, social, email, and traditional direct marketing channels and working with leading class digital platforms such as Adobe

Experience leading and facilitating working sessions with both teams and leaders

Experience architecting, implementing and managing organizational change a plus

Experience designing, developing and implementing marketing and digital processes and ways of working that bring agility to teams, as well as rolling out new organizational capabilities / Knowledge of digital marketing best practices and leading measurements

Ability to establish and grow long term trusted relationships over time. Being the trusted “go‑to” person

Proven experience leading teams to deliver quality results and outputs per agreed timelines and plans

Self‑starter with strong organizational skills

Willingness to learn new things, innovate and grow

Able to collaborate across disciplines, teams and organizational lines

Understanding of CRM strategic concepts and services

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on‑going basis and there is no fixed deadline to apply.

Information on benefits is here. ()

Role Location Annual Salary Range

California $94,400 to $293,800

Cleveland $87,400 to $235,000

Colorado $94,400 to $253,800

District of Columbia $100,500 to $270,300

Illinois $87,400 to $253,800

Maryland $94,400 to $253,800

Massachusetts $94,400 to $270,300

Minnesota $94,400 to $253,800

New York / New Jersey $87,400 to $293,800

Washington $100,500 to $270,300

Requesting an Accommodation

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