General Manager - Biscayne - •NEW STORE •

Job Description

Job Description

Job Summary

All Chip City associates should be Courteous, Happy, Informative & Precise. General Managers are responsible for ensuring the proper and effective operation of their assigned retail store. This role requires individuals to oversee the day-to-day work and operations of lower-level employees to ensure adherence to organization guidelines. General Managers take on additional human resources duties such as recruiting, interviewing, and hiring new staff. This role also requires executing and implementing new company operational standards. We work as a team to accomplish our daily goals.

Duties / Responsibilities :

• Guides and motivates Counter Staff and Shift Leads in achieving set goals
• Trains, coaches, and develops team in Customer Service Standards, Baking / Barista Standards, Communication Skills, Business Goals, Operational Standards, Compliance, Safety Standards and more
• Identifies internal high potential talent and creates development plan
• Monitors and drives store sales and works toward meeting objectives
• Minimizes cost by reviewing payroll and inventory use
• Identifies and addresses problems with creative and practical solutions
• Addresses performance issues in a timely fashion
• Closely monitors inventory levels and order items accordingly
• Undertakes store administration duties such as creating schedules, validating payroll, calculating meal break compliance, processing bank deposits, and more
• Reports to the Regional Manager and Upper Management on issues and progress on a regular basis
• Collaborates with other General Managers to ensure operations are consistent across the brand
• Assists Upper Management on effective rollouts of new business initiatives
• Ensures compliance with company policies and operational guidelines
• Regularly audits stores to evaluate operations, standards, and efficiency of each area
• Performs other duties as assigned

Required Skills / Abilities :

Education and Experience :

Physical Requirements :

Benefits :

About Us :

Chip City opened its first store in 2017 in Astoria, Queens and is known for its delicious chewy on the outside and gooey on the inside 5.5-ounce cookies. We offer a weekly rotating menu, featuring over 50 flavors of cookies, including classic, seasonal and specialty varieties. Chip City has rapidly grown to over 20 locations across NY and NJ and is scheduled to open in many more states across the US. Chip City is inspired by fun, nostalgic flavors such as s’mores, peanut butter & jelly, hot fudge sundae, cinnamon roll, and much more. Enter any of our locations and be transported into a colorful cookie paradise.