Tissue Family Advocate I

Job Description

Job Description

Description :

Job Title : Tissue Family Advocate 1

Department : CSC

Reports to : Communications Center Manager

Exemption : Non-exempt

Date Revised : August 9, 2024

Position Summary

Help save and enhance lives by determining suitability of tissue donors, and discussing tissue

donation opportunities with families.

Essential Functions

• Primarily responsible for working empathetically and professionally with grieving families to communicate donation opportunities.
• Completes the authorization process with the authorizing person and educates about the specifics relevant to the authorization in order for the family to make an informed decision.
• Works with the authorizing person or knowledgeable person in cases where the potential donor has indicated their decision to be a tissue donor by first person authorization.
• Provides resources such as traumatic loss support resources and funeral home information to the families.
• Assesses the donor history by conducting a Donor Risk Assessment Interview (DRAI) with the
• most knowledgeable person(s), over a recorded phone line.
• Provides post recovery calls to families, as needed.
• As backup for CSC I, will intake tissue and / or eye referrals from hospitals and assist in clinical and social screening of referrals by using processor criteria to determine potential suitability for tissue and eye donation, which may require critical thinking skills.
• Ensures accurate, detailed and timely electronic documentation of referral information, as necessary.
• Updates relevant internal and external stakeholders on the status of active referrals.

Job Role Expectations

Organizational Expectations

Supervisory or Advanced Responsibilities

Participates in special projects as assigned by management or department educator.

Role Progression

This role may be eligible for advancement to a TFA II, TFA Specialist, CSC Team Lead or similar role

should a position become available. Promotion to one of these roles will be determined by the

department manager after an evaluation has been completed.

Work Environment

Physical Demands

Work Hours

Requirements :

Education and Experience

Knowledge, Skills & Abilities