Business Process Transformation Analyst

Business Process Transformation Analyst

The Business Process Transformation Analyst plays a critical role in identifying, analyzing, and redesigning business processes to improve efficiency, reduce costs, enhance customer experience, and enable digital transformation. This position partners with stakeholders across departments to assess current workflows, gather requirements, and design optimized processes that align with organizational strategy and compliance standards.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Process Analysis & Documentation

• Map and document existing business processes, workflows, and pain points.
• Conduct gap analysis to identify inefficiencies, redundancies, and risks.
• Maintain process documentation, standards, and metrics.

Transformation & Optimization

Change Management & Stakeholder Engagement

Performance Measurement

Minimum Qualifications

Education : Bachelor's degree in Business Administration, Management, Information Systems, or related field. Master's degree or professional certification preferred. Experience : 25 years in business analysis, process improvement, or transformation roles. Experience with ERP / CRM implementations or digital transformation projects a plus. Equivalency : An equivalent combination of education, training, and relevant experience of seven (7) years may be considered in lieu of the stated minimum requirements. Must a valid State of Florida driver's license

Preferred Qualifications

Knowledge, Skills, and Abilities (KSAs)

Communication Competencies

Physical Ability : Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and / or pulling of objects and materials of light weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements : Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors : Performance of essential functions may require exposure to adverse environmental conditions, such as humidity, rain, temperature extremes, or traffic hazards.

The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodation for qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodation with the employer.

Full-time employees (those regularly scheduled to work at least 30 hours per week) are eligible for the City's benefit package. The City of Boynton Beach's comprehensive benefits package includes :

Student Loan Forgiveness : Let your City of Boynton Beach employment work for you! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, your student loan balance may be forgiven after you have made 120 qualifying monthly payments while working full-time with a governmental agency. Visit StudentAid.gov / publicservice for more information or to see if you qualify.

Health Insurance : The City pays the entire premium for an eligible employee. The employee may elect to cover a spouse and / or dependent children by paying the applicable premium for the dependent(s).

Dental Insurance : Premiums for eligible employees are paid by the City. Premiums for any covered dependent are paid by the employee with a contribution by the City.

Vision Care Plan : Premiums for eligible employees are paid by the City. Premiums for any covered dependent(s) are paid by the employee.

Life Insurance / Accidental Death and Dismemberment Insurance : The City provides each eligible employee with term life and accidental death insurance.

Supplemental Life Insurance / Supplemental AD&D Insurance : Employees may purchase supplemental term life insurance on an individual-choice basis with premiums based on age. A matching amount of Accidental Death insurance may also be purchased.

Dependent Life Insurance : Employees who select supplemental coverage for themselves may also purchase coverage for their spouse and dependent children.

City Retirement / Pension Plans : The City has pension plans for general employees, police, and firefighters. Each plan is contributory with both the employee and the City contributing to the program.