Public Safety Telecommunicator - University Police Department

Public Safety Telecommunicator

Carnegie Mellon University's Police Department is searching for a Public Safety Telecommunicator to join their team. This is an exciting opportunity for someone who thrives in an interesting and challenging work environment. You will contribute to the department by receiving and dispatching emergency calls and other information between the campus community and on-duty university police and security officers, keeping accurate records, and performing other office duties in addition to managing emergency calls.

Core responsibilities include :

• Overseeing the operations of the communications center and dispatch desk during an assigned shift, ensuring that all incoming calls and visitors are dealt with properly and promptly. Monitoring alarms, video feed from university security surveillance system, and outside agency channels for calls near campus.
• Providing general university information to callers and walk-in customers.
• Receiving requests for assistance via phones, walk-ins, two-way radio, etc. and dispatching calls to proper police officer, guard, or traffic monitor. Dispatching Student EMS to on-campus medical calls. Transferring some medical calls to City EMS per protocol. As needed, notifying city medics, police, or fire departments. Point of contact for shuttle / escort radio communications.
• Receiving emergency building maintenance calls and notifies appropriate parties and on-call personnel in Physical Plant / FMS, Housing, Student Life, etc., per established protocols. In the event of a campus-wide emergency, makes notifications, coordinates communications and notifications, summons mutual aid assistance, and prioritizes communication center traffic.
• Maintaining accurate and detailed logs and records of dispatch activities. This entails typing, distributing, and filing reports, as well as processing requests for copies of incident reports.
• Monitoring campus email and replying or forwarding as necessary
• Assisting with general office duties

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

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Joining the CMU team opens the door to an array of exceptional benefits. Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location : Pittsburgh, PA

Job Function : Police / Security Officers (CPA)

Position Type : Staff Regular

Full Time / Part time : Full time

Pay Basis : Hourly

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