Corporate Analyst - Help Desk

ComResource is looking for a Corporate Analyst – Help Desk.

We need someone to assist in troubleshooting and supporting enterprise hardware, software, and device management across corporate and retail environments.

Responsibilities:

• Troubleshoot Windows, Mac, Android, and iOS hardware/software issues
• Image and deploy Mac and Windows laptops/desktops
• Provide Active Directory 2nd-tier escalation support
• Manage SCCM, Jamf, and AirWatch distribution systems
• Support Microsoft Systems Management Server (SMS)
• Support Microsoft InTune (Endpoint Manager)
• Manage incidents through Jira Service Management

Essentials:

• 1–3 years desktop support experience
• Experience with PC/Mac support in distributed environments
• Experience with SCCM, JAMF, SMS, Microsoft InTune (Endpoint Manager)
• Active Directory support experience
• Experience with Jira Service Management

Desired:

• Experience supporting retail store environments

Req ID: CG474619121