Service Advisor

Job Description

Job Description

The Glockner Family of Dealerships has 20 Rooftops with over 176 years of experience and an elevated level of dedication to our communities’ customers. With outstanding employees who are passionate about their contribution to the development and growth of our company. We are driven, trusted, sharp, welcoming and ONE team! We offer our customers a one-stop shopping experience with many new car brands, an industry-leading consumer-friendly service and parts department. We are a six-generation family-owned business that takes pride in providing a remarkable experience for all our customers. Thank you for being a part of the Glockner family!

Compensation :

Weekly pay

Monday through Friday 8-5 (NO WEEKENDS)

Health, dental, vision, and life insurance available, plus ancillaries

Paid vacation and 6 paid holidays

Short-term disability

401K plus Match

Our on-staff Nurse Practitioner is available 24 / 7 to answer your health questions and keep you in great health.

Employee discounts on parts, services, and vehicle purchases Paid training and continuing education

A Service Advisor handles various duties and responsibilities for the car dealership and its customers. Their main role is in customer services capacity, ensuring that the dealership’s customers are satisfied with the services they receive. Service Advisors handle responsibilities that also include :

RESPONSIBILITES :

• Welcoming customers and explaining the services that the car dealership offers them
• Listening and documenting customers’ car problems and passing the information to the mechanics
• Consulting with mechanics about repairs and possible alternatives to expensive work
• Answering questions about service outcomes (after consulting with the mechanic if necessary)
• Liaising with customers and mechanics to schedule car check-ups and service appointments
• Advising customers about warranty protections and potential cost savings
• Estimating car repair costs and the time it will take for repairs to be completed
• Helping customers decide between part exchanging a car and fixing it through the workshop
• Verifying if the cars brought to the dealership have insurance coverage
• Resolving possible customer complaints after repair services are offered

QUALIFICATIONS :

• Mechanical engineering skills to enable them to understand car problems, when customers and mechanics explain them
• Writing and accounting skills
• Communication and comprehension skills
• Customer service and interpersonal skills
• Multitasking skills
• Ability to quickly troubleshoot car problems and explain the possible solutions to customers
• Time-management skills