Room Service / Food Runner

Located in a landmark building constructed in 1890, Hyatt Regency Cleveland at The Arcade provides a historic hotel experience with convenient access to downtown Cleveland. Just steps from the vibrant East 4th Street Entertainment District and a 10-minute walk from all major sporting and entertainment venues, the hotel offers 293 rooms and 14,000 square feet of meeting and event space. With Hyatt Regency Cleveland’s central downtown location and distinctive historic look, we attract guests for all occasions, ranging from business travelers to sports fans to wedding parties.

Are you ready?

Because we are looking for a Full Time Order Taker!

What does the ROLE entail?
• Assist bartenders with restocking supplies, cleaning bar and lounge areas, and stocking room service station.
• Deliver food and beverage mobile orders from the bar or kitchen to guest rooms in a timely and professional manner.
• Ensure orders are accurate and presented according to hotel standards.
• Answer any guest calls for missing/extra items or assist in putting in mobile orders.
• Support bartenders during busy periods by bussing tables, running food to tables, and helping maintain a tidy lounge environment.
• Maintain cleanliness and organization of room service trays, carts, and delivery equipment.
• Communicate effectively with the kitchen, and bartenders to coordinate room service orders.
• Deliver guest amenities.
• Restock hotel lobby Market (alcohol only)

Your EXPERIENCE:
• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal communication skills
• Capable of standing for long periods of time
• Ability to tolerate moderate amounts of walking and ability to lift, push, pull up to 30lbs of weight
• Unafraid of engaging in conversation with guests
• Takes pride in a job well done
• Must be able to work a flexible schedule, including, evenings, weekends and holidays
• A fun and energized person
• Committed to delivering a high level of customer service
• Demonstrates Hyatt Values: Empathy, Integrity, Respect, Inclusion, Experimentation, Wellbeing

Perks:
• An entry to the Hyatt Family, a place where we care for people so they can be their best
• 12 free nights at Hyatt hotels globally every year after your 90th day of employment, Colleague, Friends, and Family rate upon hire.
• 50% off at 1890 Restaurant
• 25% off at Marengo Spa
• Affordable Medical, Dental and Vision Coverage after 30 days of employment
• Paid Holidays, Sick Days and Vacation Days
• Connect with thousands of National and Local Partners for Various Discounts
• Located near RTA stops and pick ups
• Discounted Parking Passes

Wellbeing:
“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”
• To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as well as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
• Hotel gym access
• Affordable Medical, Dental and Vision Coverage after 30 days of employment

Development:
• With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant
• Regular Check-In Conversations with Managers to discuss personal career goals
• A wide range of development tools through the Hyatt Learning
• Education assistance of up to $1,000 per year toward personal growth and development

Your MINDSET:
• Must have ability to lift, pull, and push moderate weight.
• Must have ability to stand, or walk for long periods of time.
• Provide friendly, and respectful service to hotel guests.
• Follow all safety and sanitation guidelines.
• Report guest feedback or issues to supervisors promptly.

Are WE what YOU are looking for?

If the answer is YES, then please click the link and apply!

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.