DIRECTOR OF OPERATIONS

Job Description

Job Description

Description :

As the Director of Operations, you will be responsible for overseeing our operational cadence, enhancing service delivery tracking, and reporting, and ensuring the allocation of resources to achieve our business goals. You will collaborate with cross-functional teams to improve internal operational workflows so that teams can engage, interact, and execute easily and efficiently. Lastly, you will work together with the Chief Operating Office in driving our most strategic initiatives, fostering a culture of continuous improvement, and advancing service delivery excellence.

Requirements : Key Responsibilities

• Lead and optimize firm operations across departments to support service delivery, client satisfaction, and margin improvement.
• Monitor business performance metrics and lead strategic initiatives to improve profitability and productivity.
• Collaborate with executive leadership to implement business plans, KPIs, and operational goals.
• Partner with HR, Finance, Marketing, and Technology teams to align operational strategies with firm priorities.
• Ensure timely submission of weekly timecards from all delivery personnel. Create utilization dashboards and reporting.
• Assist in onboarding new team members. Act as a systems and tools liaison between BBG and IT.
• Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs.
• Collaborating with human resources to develop and implement staff evaluation parameters.

Qualifications