Housekeeping Supervisor

The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and employees to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.

POSITION SUMMARY

At Miraval Arizona, our Housekeeping team plays a vital role in creating a serene and restorative environment for every guest. The Housekeeping Supervisor supports this mission by guiding daily operations with intention, care, and a commitment to excellence. This role assists in overseeing the cleanliness and presentation of guest rooms, public spaces, and service areas, while nurturing a culture of respect, collaboration, and mindful service. In partnership with the Housekeeping Leadership Team, the Supervisor helps manage staffing, training, inventory, and departmental standards to ensure every space reflects Miraval’s values of wellbeing, tranquility, and hospitality.

Duties and Responsibilities:

• Support the planning and distribution of daily assignments to ensure efficient departmental flow

• Utilize available resources to meet operational goals and uphold service standards

• Participate in ongoing training and development of housekeeping and laundry staff

• Conduct daily property tours to identify areas requiring special attention or maintenance

• Perform room inspections to ensure quality, consistency, and adherence to Miraval standards

• Monitor the performance and productivity of room attendants

• Ensure timely completion and follow-up of work orders in collaboration with Engineering

• Maintain clear and professional communication with Front Office and Engineering teams

• Help oversee the maintenance and functionality of housekeeping equipment

• Support the housekeeping role pertaining to lost and found items

• Ensure all guest rooms, public areas, storage spaces, and work areas are maintained to departmental standards

• Ensure compliance with OSHA regulations and safety protocols across Housekeeping and Laundry departments

• Respond to guest requests related to housekeeping with timeliness and care

• Maintain a clean, organized, and professional work environment

• Uphold all safety procedures and contribute to a culture of wellbeing and accountability

• Assist with additional responsibilities as requested to support resort operations

• Track inventory levels and ensure readiness for business demands

We offer excellent benefits:

• Complimentary room nights*
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
• 401K with company match*
• Generous Paid Time Off policy*
• Paid sick time
• Paid Family Bonding Time and Adoption Assistance*
• Tuition & Wellbeing Reimbursement*
• Free colleague meals during shift
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and gym

*

• Ability to work extended hours and adapt to a dynamic schedule

• Physical stamina to walk and stand for prolonged periods

• Clear and effective communication skills, both verbal and written

• Strong decision-making and problem-solving abilities

• Excellent organizational skills and attention to detail

• Experience supervising a diverse, multicultural team

• Ability to multitask and remain composed in a fast-paced environment

• Enthusiasm for challenges and openness to change

• Ability to motivate and inspire team members

• Collaborative spirit and ability to work effectively with other leaders

• Intermediate proficiency in property management systems, Microsoft Excel, and Word

• Strong interpersonal skills with the ability to lead with fairness and empathy

• Fluency in English required; Spanish proficiency preferred