Corporate IT Technician (Dallas)

IT Technician

The IT Technician is responsible for delivering high-quality technical support and service desk operations within the corporate office. This role ensures seamless technology onboarding for new hires, provides expert troubleshooting for C-suite executives, and maintains the integrity and availability of all IT systems.

This position is located in Dallas, TX and is in office Monday - Friday.

Responsibilities

• Coordinate with HR and department managers to deliver a seamless onboarding experience.
• Responsible for all aspects of new hire IT setup : provisioning hardware, configuring accounts, installing required software, and ensuring access to corporate systems.
• Provide prioritized, confidential, and expert troubleshooting for C-suite and senior leadership, ensuring minimal disruption to business operations.
• Maintain discretion and professionalism when handling sensitive executive requests.
• Provide technical support on all computer systems in the corporate office.
• Install and configure computer hardware and software, maintaining the latest version of service packs.
• Assist with troubleshooting software issues related to Microsoft O365, Adobe Acrobat, and other hospitality specific applications.
• Ensure proper operation of IT equipment while troubleshooting hardware or software issues.
• Remain abreast of changes in user, system software, and hardware requirements.
• Troubleshoot network and system problems; diagnose system problems, recommend, and implement solutions or escalate as needed.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Maintain operational, configuration, or other procedures.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

Qualifications