Account Relationship Manager Executive

Senior Account & Relationship Executive

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

What You'll Be Doing

As an Account & Relationship Management Executive, you will manage a portfolio of accounts, with a significant role in setting and negotiating product / service terms. You will leverage your deep understanding of business and account needs to create demand for the organization's products and services, driving revenue and ensuring high customer satisfaction. The Account & Relationship Management Executive will manage and grow an established book of business, working closely with university and college decision makers in the nursing education space. On-campus experience is not required but very helpful. Our ideal candidate will be located in Chicago, Illinois, have a high level of excitement and energy, have some professional sales experience, and be willing to get out and meet with clients. Having healthcare experience is also helpful but not required. If you're looking for a sales role that offers growth potential, and are not afraid to go after new business, and work in the college atmosphere, we encourage you to apply today!

Key Tasks

Develop in-depth relationships with key decision-makers in assigned accounts.

Conduct thorough needs analysis to align products / services to customer requirements.

Negotiate terms and close sales with a high degree of authority.

Develop and implement targeted sales strategies.

Track and analyze sales performance metrics and tailor strategies accordingly.

Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.

Provide detailed and accurate sales forecasts.

Support clients during the implementation of products / services.

Resolve complex customer issues promptly and effectively.

Identify opportunities for upselling and cross-selling within the account portfolio.

You're a Great Fit if You Have / Can

Bachelor's Degree or equivalent relevant experience.

2+ years' experience in Field Sales or Account Management or other equivalent experience.

Excellent verbal and written communication skills.

Strong negotiation skills for setting terms and closing deals.

Solid understanding of the organization's products or services.

Ability to design and implement targeted sales strategies.

Advanced use of CRM software for account management.

High proficiency in resolving complex customer issues.

Strong analytical skills for tracking and adapting sales performance.

Exceptional ability to build and maintain long-term client relationships.

Located in the Chicago area.

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA / HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https : / / www.mywolterskluwerbenefits.com / index.html .

Diversity Matters

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer / business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.