Talent.com
General Manager
General ManagerDave's Hot Chicken - Hot Hot Chicken • Lakewood, Ohio, United States
General Manager

General Manager

Dave's Hot Chicken - Hot Hot Chicken • Lakewood, Ohio, United States
30+ days ago
Job type
  • Full-time
Job description

The co-founder, Dave, a chef trained in Thomas Keller’s Bouchon restaurant organization came up with a simple process : take the best quality chicken, prepare the chicken in a proprietary brine, and after deep frying; top the most tender chicken in the world with one of seven signature spice blends.

Summary

The General Manager will lead the coordination and planning of everyday business operations. The General Manager is a team builder and helps provide support and direction to ensure the operations of the business run smoothly.

Duties

The General Manager is responsible and accountable for all restaurant activities at all times. The General Manager ensures all

restaurant management and Team Members are performing their job responsibilities and meeting expectations in all areas of their job descriptions.

In addition, they :

  • Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
  • Communicate to their immediate supervisor when additional training guidance and practice is needed
  • Ensure that required Ops Walks and Q&A checks to correct areas of opportunity are being completed effectively and

consistently

  • Ensure that shift schedules are organized for Team Members and monitor / coach attendance, tardiness and time off
  • Understand how each job responsibility impacts guests, employees, and overall restaurant operations
  • Ensure their management team & Team Members work together to prepare items on the Dave’s Hot Chicken menu while
  • following cooking instructions, safety procedures, and sanitary requirements

  • Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping and mopping floors,
  • washing / sanitizing / disinfecting kitchen utensils and high touch-point areas, and servicing restrooms

  • Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy
  • Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy
  • Are performance-oriented and performance driven; understand performance expectations and are aware of performance
  • results

  • Provide direction / supervision / feedback for their management team & Team Members to maintain levels of high
  • productivity and team morale

  • Institute and follow advanced cash handling policies and procedures
  • Hire, train, schedule and oversee the daily tasks of their teams
  • Manage purchasing, inventory, maintenance and other operational functions
  • Develop strategies for better workplace efficiency and goal achievement
  • Focus on building sales and forecasting future performance
  • Abide and enforce to the rules and direction given by the General Manager
  • Job expectations

    The General Manager is expected to create, execute and follow up on the restaurant’s business plan.

    In addition, they :

  • Effectively plan, organize, and implement all daily operational routines and activities with the management team
  • Ensure all required administrative duties and daily paperwork including required checklists are completed
  • Ensure and / or opening activities are completed
  • Establish an environment of trust to ensure honest, open, and direct communication
  • Role model and set a positive example for the entire team in all aspects of business and personnel practices
  • Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize
  • restaurant costs; properly uses all products, supplies, and equipment facilities

  • Ensure that they and all the team abide by company policies and directives
  • Support the goals, decisions, and directives of the immediate supervisor and is not insubordinate
  • Communicate effectively with their management team & Team Members and to resolve any
  • interpersonal issues as needed

    Requirements

  • Current student or high school diploma / GED preferred
  • Must be at least 21 years old and fluent in English
  • Previous Assistant General Manager / General Manager experience
  • Certified in all stations following the DHC Training Program
  • Current ServSafe Certification
  • Flexibility to work nights, weekends, and holidays
  • Ability to stand for long periods of time and work in a fast-paced environment
  • Positive attitude while conducting any and all duties
  • Commitment to guest satisfaction
  • Effective communicator with co-workers and the restaurant management team
  • Transportation & accessibility

  • Must have reliable transportation to work, a driver’s license and proof of insurance
  • Must have telephone or other reliable method of communicating with supervisor and co-workers
  • Hours

  • Must be able and willing to work flexible hours including opening and closing shifts
  • This includes working weekends / nights and holidays whenever necessary
  • Skills & Abilities

  • Ability to delegate tasks
  • Excellent time management, organizational and planning skills
  • Strong people / guest service skills
  • Strong attention to detail and ability to multitask
  • Confident, proactive and willing to take on challenges
  • Ability to look at the restaurant operations from a guest’s point of view
  • Ability to take initiative and solve problems
  • Able to stand for long periods of time
  • Able to bend and stoop
  • Able to work around heat
  • Able to work around others in close quarters
  • Able to lift 50-75 lbs. comfortably
  • Create a job alert for this search

    General Manager • Lakewood, Ohio, United States

    Related jobs
    General Manager

    General Manager

    Pure Barre • Rocky River, OH, US
    Full-time
    Pure Barre Rocky River General Manager.Pure Barre is the national leader in barre fitness with more than 500+ franchise locations in the United States and Canada. We are currently expanding our team...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    Potbelly Corporate • Cleveland, OH, US
    Full-time
    Quick Apply
    Compensation offered is subject to local wage and hour laws.The General Manager is the leader of the Potbelly shop! They should bring their good vibes every day to create an environment of belongin...Show more
    Last updated: 30+ days ago
    General Manager - W662

    General Manager - W662

    Wendy's • Garfield Hts., OH, United States
    Full-time
    Families come in all shapes and sizes, that includes the Wendy’s family.As the leader of the Restaurant Management Team, the Restaurant General Manager (RGM) has the same goal of taking care of our...Show more
    Last updated: 30+ days ago
    Restaurant General Manager

    Restaurant General Manager

    Burger King • Cleveland, OH, US
    Full-time
    The Restaurant General Manager (RGM) is responsible for overseeing all aspects of restaurant operations, including staff management, customer service, and financial performance, ensuring the smooth...Show more
    Last updated: 30+ days ago • Promoted
    Restaurant General Manager

    Restaurant General Manager

    Taco Bell • Medina, OH, US
    Full-time
    As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold stan...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    Five Guys • Cleveland, OH, US
    Full-time
    It's the calling of our Restaurant General Managers to naturally be REAL in how they operate their restaurant.You know who you are - a natural leader and you love putting together a winning team.Yo...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    Pizza Hut • Akron, OH, US
    Full-time
    Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees feel like family with smiles, teamwork, and dedication. If you are an experienced leader, it is time...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    Gecko Hospitality • Cleveland, OH, US
    Full-time
    The Hospitality Manager is responsible for overseeing the operations of the restaurant, ensuring high standards of service and food quality, and maintaining a positive and efficient work environmen...Show more
    Last updated: 30+ days ago • Promoted
    General Manager - W683

    General Manager - W683

    Wendy's • Cleveland, OH, United States
    Full-time
    Families come in all shapes and sizes, that includes the Wendy’s family.As the leader of the Restaurant Management Team, the Restaurant General Manager (RGM) has the same goal of taking care of our...Show more
    Last updated: 30+ days ago
    General Manager

    General Manager

    Plasman • Cleveland, Ohio, US
    Full-time
    Quick Apply
    Plasman is a leading global manufacturer in bumpers-fascias, grilles, exterior trim, and subsystem components.As One Driving Force™, our diverse team of talented employees in 11 countries is driven...Show more
    Last updated: 29 days ago
    General Manager - W653

    General Manager - W653

    Wendy's • Independence, OH, United States
    Full-time
    Families come in all shapes and sizes, that includes the Wendy’s family.As the leader of the Restaurant Management Team, the Restaurant General Manager (RGM) has the same goal of taking care of our...Show more
    Last updated: 30+ days ago
    General Manager - W685

    General Manager - W685

    Wendy's • S. Euclid, OH, United States
    Full-time
    Families come in all shapes and sizes, that includes the Wendy’s family.As the leader of the Restaurant Management Team, the Restaurant General Manager (RGM) has the same goal of taking care of our...Show more
    Last updated: 30+ days ago
    General Manager

    General Manager

    Corporate Management Group • Cleveland, OH, US
    Full-time
    Quick Apply
    We are looking for a dedicated, creative General manager to join our team.The ideal candidate will have experience working on a team and managing the daily operation of the business.They will be re...Show more
    Last updated: 30+ days ago
    General Manager

    General Manager

    Marco's Pizza • Cleveland, OH, US
    Full-time
    If you are passionate about people, pizza and thrive in a performance-driven culture, we want you on our team!.We're looking for someone who : . Is friendly and genuinely cares about the happiness of ...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    Taco Bell • Burbank, OH, US
    Full-time
    Are you a highly skilled and motivated individual looking for an immediate opportunity as a Restaurant General Manager? Do you thrive in a dynamic and fast-paced environment? If your answer is yes,...Show more
    Last updated: 30+ days ago • Promoted
    General Manager in Training

    General Manager in Training

    McDonald's • Painesville, OH, US
    Full-time
    This position is for a General Manager in Training.Ideal candidates should have previous General Manager experience.A background in quick service restaurants is strongly desired, or experience in h...Show more
    Last updated: 30+ days ago • Promoted
    General Manager - W680

    General Manager - W680

    Wendy's • Sheffield Village, OH, United States
    Full-time
    Families come in all shapes and sizes, that includes the Wendy’s family.As the leader of the Restaurant Management Team, the Restaurant General Manager (RGM) has the same goal of taking care of our...Show more
    Last updated: 30+ days ago
    General Manager - W681

    General Manager - W681

    Wendy's • Cleveland, OH, United States
    Full-time
    Families come in all shapes and sizes, that includes the Wendy’s family.As the leader of the Restaurant Management Team, the Restaurant General Manager (RGM) has the same goal of taking care of our...Show more
    Last updated: 30+ days ago