Senior Technology Help Desk Technician
iMatch Search Accounting & FinanceSeattle, WA, United States22 hours ago
Job type
- Full-time
Job descriptionProvide excellent customer service and develops strong internal customer partnerships with key internal clients. Communicate with and coordinate internal resources to meet project deliverables. Communicate with clients as needed to achieve shared business objectives. Responsible for communication and sharing of information and best practices across team members. Helps gather client insight to drive process improvements. Must have demonstrated proficiency for all the responsibilities of a Technology Helpdesk Technician. High school education or equivalent or equivalent work experience required. A+ certification or equivalent required such as : CompTia : Network +, Security +, Microsoft certs focused on O365 and Windows OS support, ITIL Foundation. Experience in troubleshooting and repairing PCs, tablets, peripheral devices, laptop computers and other mobile platforms required. Advanced knowledge of Microsoft Operating Systems required. Advanced knowledge of Microsoft Office Suite - Word, Excel, PowerPoint and Outlook required. Ability to use basic networking troubleshooting tools (ping, tracert, nslookup) required. Two (2) years lead or supervisory experience preferred. Four to Six (4-6) years technical support experience preferred. Familiarity with Server Administration and Networking preferred. Working knowledge of Windows Deployment Services preferred. Working knowledge of Windows Software Updater Services preferred.
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iMatch Technical Services provided pay range
This range is provided by iMatch Technical Services. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range
$33.00 / hr - $38.00 / hr
We are currently seeking a Senior Technology Helpdesk Technician to join our dynamic team as a member of our growing IT division in Seattle on a contract-to-hire basis. Responsibilities include :
Technical Support
- Develops and maintains systems for software and hardware deployment and processes for the Technology Helpdesk and IT Infrastructure teams.
- Responds to tier 2 or higher tickets efficiently and keeps technology helpdesk and management updated on the problem resolution.
- Provides support and assistance to employees.
- Performs the duties of a Technology Helpdesk Technician.
- Support over 100 enterprise and client applications.
- Mentor and provide assistance to team members.
- Act as point of escalation for the Technology Helpdesk Technicians.
- Responsible for supporting the day-to-day fulfillment of Technology Helpdesk Technicians work orders.
- Work with the Technology Manager to build a cohesive and supportive work environment.
- Work collaboratively with other departments
- Provide training for new technicians.
- Develop and document processes for other Technicians to follow.
- Responsible for researching and recommending new technology for the company.
Cross-functional Relationships & Customer Satisfaction
Communication
What You Need to Succeed
Seniority level
Mid?Senior level
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting and Construction
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Inferred from the description for this job
Medical insurance
Vision insurance
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Greater Seattle Area $80,000 - $90,000 2 weeks ago
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Help Desk Technician • Seattle, WA, United States
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