Operations SME, Data Center Excellence

Operations Sme, Data Center Excellence

DP World Contract Logistics delivers tailored, scalable and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years.

At DP World Contract Logistics, we're redefining the future of supply chain solutions. Our Data Center Excellence team is at the heart of this transformation, ensuring seamless, scalable, and secure operations across our global contract logistics footprint. We're looking for an Operations Subject Matter Expert to contribute to the successful deployment of new data centers.

This role will be part of the team managing the launch and operational readiness of new data center logistics sites. You'll coordinate with cross-functional teams and ensure projects are delivered on time, within scope, and aligned with customer expectations.

Locations : Kansas City, MO Atlanta, GA Charlotte, NC

About the Role

How you will contribute :

• Serve as primary system subject matter expert in supporting system design, complete UAT (internal and customer) to Project Go Live ensuring the project agreed scope is delivered and complete operational handover when all KPIs are met on a consistent basis.
• Develop good working relationships with all team members and the customers
• Complete Process Flows for operational / system design (Visio)
• Complete test script scenarios for Internal UAT
• Complete Internal and Customer UAT as per agreed scenarios successfully and on time
• Provide input in completing Operations Launch Project Plan (Microsoft)
• Complete the Launch RAG on a weekly basis to the Launch Manager, providing your project status and calling out any project barriers that may be foreseen.
• Review, communicate and escalate critical project issues with the Launch Manager
• Provide leadership, support & training to operational team members
• Ensure project team are supported for successful DITL completion
• Provide Training material to Training team to complete work instructions (Screen Shots)
• Participates in business process redesign teams.
• Ensure Launch Governance is followed
• Other duties as assigned