Case Manager, Mental Health Professional, Crisis Care Counselor, Mobile

Job Details

Experienced

Highland - Aurora IL

Full-Time

Bachelors Degree

$23.50 - $23.50 Hourly

Regularly

Day

Health Care

CM-MHP Crisis Care Counselor- Mobile

$ 1000 Sign on Bonus

The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical developmental intellectual mental health challenges; those who have suffered a trauma; and those at risk to enjoy lives of dignity and purpose. We are looking for a Case Manager Mental Health Professional Crisis Care Counselor Mobile who demonstrates this mission and wants to work for an organization that makes a difference in the community.

Schedule : Monday Tuesday Saturday & Every other Friday Mornings 6am-6pm

What you will be doing

The Crisis Care System is a continuum of crisis response services comprised of a 24 / 7 Crisis Line and Mobile Crisis Response team. A Crisis Care Counselor-Mobile MHP is responsible for the following :

• Providing crisis intervention de-escalation emotional support and suicide risk assessment to callers in crisis via phone through AIDs 24 / 7 crisis line.
• Manage and assess incoming Mobile Crisis referrals from 988 local police departments and other community services via phone through AIDs 24 / 7 crisis line.
• Provide in person Mobile Crisis Response with a recovery support specialist anywhere in Kendall and Southern Kane County when a person is experiencing a mental health crisis that cannot be de-escalated over the phone.
• Complete in person assessments to determine suicide risk level of care need and access to support. Work with the person in crisis and their collaterals to complete a safety plan.
• Collaborate with a team of service providers within AID and throughout the social service community to ensure that all clients needs are being met to promote and maintain community stabilization.
• Maintain documentation required for crisis intervention services provided on the phone and in the community
• Attend to scheduled work hours and be flexible to meet client and program needs as assigned by Program Manager or to calls from shift start to shift to calls upon being dispatchedProvide Crisis Line Coverage when not providing mobile response.
• Provide effective individual crisis counseling and crisis intervention with family members case manager previous and existing service providers and other outside resources as appropriate. Use intervention tactics to reduce symptomology
• Responsible for providing program coverage when scheduled or in emergency situations.
• Complete clinical assessments that meet the requirements of program funders and applicable administrative rules.
• Provide effective telephone counseling service through active and empathetic listening and motivational interviewing.
• Complete required documentation on a timely basisBilling within the next 2 shifts AND prior to program billing deadlines; Complete MCRT Daily logs Dispatch logs 988 follow up and iCarol contact logs before the end of the working shifts.
• Attend clinical supervision a minimum of once per month & as assigned by program manager / s and director
• Must meet monthly minimum predetermined productivity standards when applicable
• Complete all necessary assessments including the crisis intervention and suicide assessment and required documentation including billing notes in accordance with Rule 132 standards
• Develops and implements crisis safety plans and resource follow up in collaboration with the client other providers and other parties as identified by the client following the standards of Rule 132 payers and accreditation bodies
• Provide case management follow up for clients to support linkage to services
• Maintain records of individuals served on the MCR-T in accordance with Rule 132 payers and accreditation bodies. Assist MCR-T Lead in conducting regular quality assurance of MCR-T records.
• Maintain open and effective communication with agency and provider staff family and others in response to clients identified needs and client assistance / service needs.
• Navigate Cx360 have a working knowledge of opening clients to programming ensuring client profile is completed attaching necessary paperwork (IM-CAT CSSR consents / releases and safety plans) and uploading encounters and notes.
• Navigate crisis line documentation service working knowledge of submitting documentation finding frequent callers and submitting sunshine documentation.
• Recognize emergency situations and take appropriate action. Contact Manager and Director per procedure. Complete necessary paperwork correctly (incident reports petitions case notes)
• Participate in training and development opportunities as assigned.
• Promote awareness of mental health both internally and externally.
• Adhere to all Program 590 guidelines and expectations as outlined by the 590 Mobile Crisis Response Grant and IDPH Department of Mental Health

What will we provide Full Time employees .

What will you bring to the table

Education : Bachelors degree in human services field required. Knowledge of the DSM V or most current edition & Rule 132. Bilingual- Spanish preferred

Experience : At least 1 year of experience in behavioral health preferred

Physical : Position requires ability to communicate in-person telephone and in group settings Requires frequent standing; walking navigation of stairs on a regular basis Ability to provide services in clients homes and in the community. Ability to drive and work overnights is required

Equipment : Position operates in a professional office environment and off-site in various community settings. Role routinely uses standard office equipment such as computers phones copiers and filing cabinets

Additional Requirements :

If we seem like a good fit consider joining our growing team of compassionate hardworking and caring individuals and start your path toward a fulfilling career that you can be proud to work.

Required Experience :

Senior IC

Key Skills

Facilities Management,Copy Editing,Cloud Services,Electronics,Interpretation,Accident Investigation

Employment Type : Full-Time

Department / Functional Area : Health Care

Experience : years

Vacancy : 1

Hourly Salary Salary : 23 - 23