Compliance Operations & Communications Specialist - (REMOTE)

Compliance Operations & Communications Specialist

We are one of the work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in the United States. Doing the audacious is part of eXp Realty's DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24 / 7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us at eXp Realty a 8x Glassdoor Best Places to Work organization!

The Compliance Operations & Communications Specialist ensures consistent, high-quality delivery of agent compliance support across eXp's systems and communication channels. This role manages inbound requests from agents and internal teams, triaging, routing, and responding with clarity, accuracy, and timeliness. They uphold professionalism in communication, support daily operations and reporting, and help improve workflows and automations with a strong focus on AI to reduce manual work and increase efficiency. As a hands-on member of a high-trust, high-performance compliance education team, the Specialist owns their responsibilities, supports coordination and logistics, and maintains excellence across administrative, technical, and communication functions. They also assist with content delivery and training in Slack, eXp Community, and eXp World. The ideal candidate is dependable, adaptable, and detail-oriented, thriving in a fast-paced environment and taking pride in keeping the team running smoothly behind the scenes.

Agent Inquiry & Intake Operations

• Manage daily intake of agent and internal team inquiries, ensuring all requests are triaged, tracked, and resolved in accordance with established service standards.
• Develop and maintain automation and tagging systems for inbox triage and reporting (via Google Workspace, Coda, or AI tools).
• Assist in developing and maintaining template responses and knowledge-base macros in alignment with established communication standards and guidance from management.
• Monitor and analyze inquiry trends and response metrics, preparing summaries and dashboards for leadership reporting.
• Identify recurring issues or themes and coordinate with Compliance Education and Enforcement for proactive communication or training responses.

Communications & Content Support

Reporting, Data & Automation

eXp World Presence

Team Operations & Administrative Support

How you will grab our attention : Bachelor's degree or equivalent experience, with 13 years in compliance operations, communications, or administrative / project management. Familiarity with the real estate industry preferred; active license a plus. Demonstrated ability to learn and apply AI tools to streamline operations, reporting, and communication processes. Proficient with tools like Google Workspace, Slack, Coda, and Canva; experience with dashboards, reporting, or automation tools (e.g., Zapier, Google Apps Script, AI systems) is a strong plus. Excellent written and verbal communication skills with strong organization, attention to detail, and ability to manage multiple priorities in a fast-paced environment. Dependable, proactive, and adaptable; eager to learn and apply new technologies that improve efficiency and clarity.

If you think you'd make a great match for this position but don't meet all the requirements, we would still encourage you to apply!

What eXp Realty Provides :

EEO Statement : We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.