Sr. Operations Analyst

Description

JOB DESCRIPTION

Summary / Objective

The Sr. Operations Analyst provides support within the operational areas. This includes servicing, loss mitigation, remarketing, account operations, and other areas. Support consists of producing and analyzing reporting providing anaylsys on trends, gaps, nd recommending solutions.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with daily dialer strategies (inbound and outbound) by making intraday adjustment and performance tuning
• Prepare, provide oversight, and streamlining of daily processes, user acceptance testing, automation, and implementation of complex changes
• Take initiative to automate daily processes and reporting
• Maintain quality service by establishing and enforcing organization standards while ensuring up-to-date documentation
• Ability to drive vendor performance.
• Proactively support the team with ad-hoc or project-like requests
• Ensure team is cross trained on all responsibilities
• Initiate, analyze, problem solve, and present on projects, enhancements and / or business opportunities that support company-wide decisions
• Audit processes to reduce errors and review existing operation processes to ensure they are completed with the highest level of efficiency
• Hunger to learn the business and support the team on ad-hoc tasks, assignments, special projects, etc.
• Remain flexible to adapt to changes quickly based on business needs
• Partner with vendors to solution for process enhancements while ensuring legal guidelines are met
• Analyzing data to demonstrate pain points or areas needing focus.
• Lead and coordinate special projects with a focus on continuous business process improvement.
• Perform other tasks as assigned

Qualifications

Ability to   create and sustain vendor relationships with key partners.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones (including Zoom and Microsoft Teams applications).

Position Type / Expected Hours of Work

This is a full-time position. Days of work are Monday through Friday. The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm. Hours may vary or exceed 40 in any given week depending on the needs of the business.

Travel

No travel is expected for this position.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

California Privacy Notice

As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and