Regional Solutions Consultant

POSITION SUMMARY :

The Regional Solutions Consultant (RSC) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office (FXO) products and services. The role encompasses extensive interaction with customers, over the phone, in-center and out of the center gathering customer data to grow customer spend in the sales market. The RSC works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives.

GENERAL DUTIES AND RESPONSIBILITIES :

• Represent FedEx Office (FXO) as the on-site sales and support expert for all print and related needs
• Represent FXO by attending key department meetings, site visits and planning meetings which may include making presentations on FXO's product and service offerings to decision makers at supported locations
• Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to sales supported customer accounts
• Grow revenue at assigned customer locations through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional, etc.)
• Act as FXO's primary relationship owner for the Sales team within the assigned customer location / locations. Hold product / service overview presentations with these and other departments / leaders with the customer to ensure (1) each department understands FXO's products / services and (2) employees act as enthusiastic advocates for FXO within their facility
• Use a consultative selling approach
• Identify and grow existing assigned customer accounts using resources available
• Project hunt for new business within assigned customer location(s)
• Responsible for customer retention / recovery activities
• Manage bid follow up and consult on complex orders
• Implement local marketing programs for identified customer
• Participate in sales blitzes
• Ensure customer satisfaction throughout the entire sales process as defined by the Strategic Account Owner's Secondary Coverage program documentation
• Drive assigned customer revenue by making sales calls on nearby customer facilities to identify and secure new revenue opportunities, delivering capabilities presentations, on-demand support and post-sale follow up and sharing information with other MSCs
• Monitor the quality and timeliness of all customer work ordered and produced to ensure customer satisfaction
• Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls
• Work under the direction of the Supervisor Solutions Consultants to penetrate client accounts
• Meet or exceed activity standards as established by the Secondary Coverage program
• Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates
• Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

ESSENTIAL FUNCTIONS :

Ability to travel as required in order to meet with customers, vendors, other team members, and / or other business necessities

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members

Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

Ability, on a consistent basis, to work within the appropriate level of independence

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications : starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay Transparency : This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current

Pay : U.S Pay Range 21.14 25.37

Additional Details : Applicants must reside in the Austin Texas area. This is a work from home position.

Federal Express Corporation is an Equal Opportunity Employer including, Vets / Disability.

Applicants have rights under Federal Employment Laws :

E-Verify Program Participant : Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program :

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