Operations Manager (Dallas)

Job Description :

Reap Management is currently seeking a dynamic and experiencedOperationsSupportManagerto join our team. In this role, you will lead and shape the success of multiple properties within your assigned area, ensuring they align with our mission and core values.

Company Description :

Reap Management is a dynamic and growing company that owns and manages multifamily properties with a focus on high-quality garden-style value-add apartment homes. We are committed to delivering exceptional service and measurable results, consistently exceeding investor expectations. Our culture fosters growth and success, offering our team members opportunities to work, grow, and advance within the company. We prioritize promoting from within, and our rapid expansion creates frequent opportunities for career progression. Our current portfolio consists of 1,783 units across eight assets with additional assets being added prior to the end of this year.

Impact :

As aOperationsSupportManagerat Reap Management, your influence will extend beyond day-to-dayoperations, shaping the success and reputation of the portfolio. This position reports directly to the Regional Director.

Key Responsibilities :

Operational Management :

• This role is based onsite and responsible for conducting business at the property level.
• On an as-needed basis, you will be expected to provide coverage and fill in for vacancies across the portfolio.
• Guide and mentor onsite staff, providing guidance and support to achieve operational excellence.
• Lead by example and maintain a positive work environment.
• Strives to foster a culture of both accountability and strong team member retention.
• Suggests and implements best practices in all areas of the business.
• Provides support to property teams for AppFolio and other applications used by the firm.
• Conducts regular quality control reviews to maintain high standards in leasing, resident services, and property operations.

Financial Oversight :

Resident Relations :

Marketing and Leasing :

Compliance and Risk Management :

Reporting and Administration :

Special Projects :

Qualifications :

Physical Demands :

Benefits and Compensation :

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Reap Management's Core Values :

Act with Integrity : At Reap Management, acting with integrity means conducting business with honesty and transparency. It involves ethical decision-making that respects the interests of all stakeholders, including clients, investors, employees, and the communities impacted by ouroperations. It means prioritizing what is fair, just, and beneficial for all parties involved, even when faced with difficult choices. It embodies a commitment to social responsibility, community engagement, and making a positive impact through our business practices. This value is foundational to building trust and sustaining long-term relationships. Doing the right thing reflects a commitment to moral and ethical conduct in all business dealings.

Excellence Everyday : Commitment to excellence is at the heart of Reap Management'soperations, striving for superior performance and quality in every aspect of the business. This entails continuous improvement, attention to detail, and a drive to exceed expectations in property management.

Teamwork : Teamwork is crucial for Reap Management, emphasizing collaboration, open communication, and mutual respect among team members. It involves leveraging diverse skills and perspectives to achieve common goals, foster innovation, and enhance the company's ability to navigate complex challenges in the multifamily market.

Flexibility : At Reap Management, flexibility is the heartbeat of our approach to the ever-evolving multifamily landscape. This pivotal value reflects our commitment to versatile strategies andoperationsthat anticipate and adapt to change with ease. Our dedication to flexibility is not just about adjusting to changeit's about being prepared to bend and evolve in ways that ensure the sustained success and growth of our communities.

Service : This core value reflects Reap Management's commitment to excellence in service, both internally among team members and externally with tenants and partners. It highlights the company's dedication to delivering high-quality outcomes through attentive and responsive interactions. The focus on service underpins the belief that the strength and success of the business are driven by superior service standards that ensure all stakeholders feel understood, valued, and satisfied. Through this value, Reap Management aims to cultivate a culture where the spirit of service motivates every action and decision, fostering an environment where everyone is committed to contributing positively and effectively.

If this sounds like a fit for you, we'd love to hear from you!