IT Automation and Monitoring Engineer

Job Description

The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The NYPD strives to foster a safe and fair city by incorporating Neighborhood Policing into all facets of Department operations, and solve the problems that create crime and disorder through an interdependent relationship between the people and its police, and by pioneering strategic innovation.

The Life-Safety Systems Division is responsible for enhancing and preserving the continuity and support of PSAC (Public Safety Answering Center) E-911 Systems including the Citywide Public Safety Communications Radio Infrastructure. This includes managing and supporting the IT systems for the Communications Section (911) and law enforcement personnel in the field.

The selected candidate will perform the duties, which include, but are not limited to :

• Manage and oversee the implementation of NYPD NENA compliant NG911 logging and recording system.
• Manage the configuration and deployment / integration of the ESINET SIP, i3 NGCHS, and GIS network, logging and recording.
• Review / approve NENA compliant NG911 logging recording test cases and identify any risks associated with the integration of such.
• Participate in NG911 ESINET SIP, i NGCHS and GIS breakout session meetings to define overall system meets NENA standards.
• Manage and test CAD integration, audio analytics, screen capture, text to 911, RTT and video for logging and recording.
• Participate in requirements gathering, detailed design, COHAB, FAT, SIT, UAT, NLST testing and knowledge transfer activities as needed.
• Evaluate existing infrastructure and propose enhancements to improve call routing, data transmission and network reliability.
• Monitor network performance including voice and data traffic; quickly identify and resolve issues related to call drops, latency or system failures and conduct regular tests to verify system functionality.
• Optimize call routing algorithms to ensure that emergency calls reach the appropriate dispatch center efficiently and implement failover mechanisms to handle network disruptions.
• Work with radio communication technologies used by emergency responders (police, fire, medical) and ensure seamless communication between field units and dispatch centers.
• Integrate Geographic Information Systems (GIS) data into emergency communication systems, use location based information to route calls accurately and provide responders with real-time data.
• Regularly audit call recordings and system logs to maintain quality standards and ensure compliance with legal and regulatory requirements related to emergency communication.

WORK LOCATION :

1 Police Plaza, New York, NY 10038

ADDITIONAL INFORMATION :

In compliance with Federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The City of New York offers a comprehensive benefits package including health insurance for the employee and his or her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.

TO APPLY :

Please visit : and search for Job ID #753490

IT AUTOMATION AND MONITORING E - 95712

Qualifications

A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or

Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure;

Education and / or experience which is equivalent to "1" or "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min : $ 75,000.00

Salary Max : $140,000.00